Residential Services Manager

6 days ago

Wacol, Australia Forest Lake Lodge Full time

Are you a natural leader who fosters teamwork and can build strong networks an
- Oversee clinical and operational excellence in a large, standalone Residential
- Competitive salary package commensurate with experience.

About Us:
Forest Lake Lodge is a privately owned and operated residential aged care home, dedicated to helping and supporting our residents live their best lives since 2000. We pride ourselves on our holistic approach, catering to each resident's emotional, physical, spiritual, and recreational needs. Our diverse cultural environment is a testament to our commitment to individuality and inclusivity.

About the Role:
We are seeking an experienced Residential Services Manager to provide strong leadership and oversight across all business units of Forest Lake Lodge. Reporting to the Chair of the Board, you will be responsible for ensuring exceptional clinical outcomes and exceeding compliance standards.

Key Responsibilities:

- Engage with residents, staff, and families to develop and implement service and care innovations that drive safety, efficiency and/or improved quality and service outcomes.
- Provide strong strategic leadership and oversight of all Forest Lake Lodge business units.
- Maintain accreditation of the home through compliance with the Aged Care Standards.
- Lead by example to embed the organisational values, ethos and mission.

What We Offer:

- Competitive total salary package of up $220,000 per annum including annual KPI based bonus.
- Access to novated lease options for a vehicle.
- Employee Development Plans to support personal and professional goals.
- Convenient location near shops and public transport.

Qualifications:

- Appropriate tertiary qualifications in health, aged care, human services and/or business.

Skills and Experience:

- A true leader capable of leading culture change, workforce planning and accountability.
- Demonstrated operational experience in leading/growing a complex health/aged care business with diverse multicultural staffing.
- Facility management experience of at least 5 years and preferably with a standalone facility or similar.
- Strong financial and commercial acumen with advanced analytical, problem-solving and process improvement skills.
- Outstanding interpersonal and leadership skills including demonstrated experience in communicating with a broad range of staff and community stakeholders. Skills include communication regarding sensitive and confidential issues, presentation and negotiation.
- Experience in managing teams and clientele where there is a high degree of safety, legislation, regulation and quality standard compliance requirements.
- Demonstrated experience of change management and process improvements in complex high demand service environments.
- Critical and reflective thinking and decision-making skills with sound judgement
- Demonstrated commitment to continual professional and personal development.
- Experience in the Microsoft suite of standard products, clinical management software and rostering software.

Desirable:

- Appropriate qualifications in a clinical field and current registration with APHRA.
- Multilingual

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