Volunteering Services Manager

Lead one of Queensland’s largest volunteer programs with RSPCA Queensland, a trusted name in animal welfare for nearly 140 years.

This is your opportunity to step into a leadership role that makes a genuine difference. Whether you’re an experienced volunteer program manager ready for your next challenge, or a rising talent prepared to take on full program responsibility, we want to hear from you.

Balancing compassion with operational excellence, you will drive a volunteer program that enhances engagement, upholds strong governance, and supports our mission to create a better world for all animals. Salary banding for this role is commensurable with experience and skills, and sits between $95,000 and $120,000.

About the Role

As the Volunteering Services Manager, you will lead RSPCA Queensland’s volunteering program, supporting over 2,500 volunteers across animal care, retail, rescue, foster, and events.

Key responsibilities include:

- Leading, coaching and developing the volunteering team to achieve high performance and positive culture.
- Overseeing the full volunteer lifecycle including recruitment, onboarding, engagement, performance, and retention.
- Ensuring volunteer roles are purposeful, clearly defined, and aligned to organisational priorities.
- Designing and delivering recruitment, retention, and recognition strategies that position RSPCA Qld as a volunteer organisation of choice.
- Maintaining current volunteer policies and ensuring compliance with all legal, safety, and internal requirements.
- Managing data and reporting through Better Impact; delivering training for staff and volunteers in system use.
- Building strong relationships with internal teams and key stakeholders such as Volunteering Queensland and community partners.
- Representing RSPCA Qld at external events and managing Work for the Dole partnerships.
- Leading strategic planning and program evaluation, aligning activities with national volunteer standards.
- Providing regular reporting on volunteer metrics, impact, and continuous improvement opportunities.
- Managing internal communications with volunteers, including newsletters, events, and engagement initiatives.
- Championing a safe, inclusive, and supportive environment for all volunteers.

About You

We’re looking for a proactive, people-centred leader who can drive outcomes while nurturing a supportive volunteer experience. You will ideally bring:

- A degree in social sciences, business, human resources, or a related field (highly desirable).
- Strong interpersonal and communication skills, written, verbal, listening, and negotiation.
- A demonstrated ability to engage others and foster collaborative outcomes.
- Capacity to influence change and lead initiatives across varied stakeholder groups.
- High standards of integrity, accountability, and professional conduct.
- A compassionate approach, particularly in supporting volunteers through challenges.
- Experience in volunteer program management or a comparable leadership role.
- Strategic planning and project management capabilities.
- Confidence using digital platforms and volunteer management systems (e.g. Better Impact).
- The ability to align operational plans to broader organisational strategy.
- Physical capacity to perform manual handling tasks up to 10kg as required.
- A genuine alignment with the RSPCA Qld mission, values, and commitment to animal welfare.

Why Work with Us?

At RSPCA Queensland, we foster a positive and inclusive work culture where every role contributes to real impact.

You’ll benefit from:

- Meaningful Work - Make a real difference in volunteer engagement and animal welfare outcomes.
- Development Opportunities - Access ongoing training and professional growth.
- Flexibility - Enjoy work-life balance through flexible work arrangements.
- Wellbeing Support - Take advantage of our Employee Assistance Program, paid leave options, and lifestyle benefits.
- Team Connection - Work alongside passionate, purpose-driven people.
- Diverse & Inclusive Culture - Be part of a welcoming, respectful workplace.
- Animal Interaction - Engage directly with the animals in our care and connect with our mission.

With over 2,500 volunteers supporting a wide range of services, this role is a career-defining opportunity to help shape the future of volunteering at RSPCA Queensland.

Ready to apply?

RSPCA Queensland acknowledges the Traditional Custodians of the land and pays respect to Elders past and present. We are an equal opportunity employer committed to diversity and inclusion across our workforce.