General Manager Operations

3 days ago

Brisbane, Australia Signature Care Operations Full time

An exciting opportunity has arisen for an experienced and passionate GM of Operations for Qld and NSW to shape the service delivery of Signature Care into the future during a period of significant change in the aged care sector and national growth in our business.

Reporting to the CEO, the General Manager of Operations is a high level strategic leadership position within the Executive team. This position is responsible for overseeing all Signature Care’s Operations needs at all sites in Queensland and next year, New South Wales, ensuring the residences provide high quality services whilst maintaining optimal efficiency and cost effectiveness.

Signature Care seeks an individual who is willing to travel, who deeply understands the Aged Care sector, has management experience in a client-focused organisation to lead and inspire staff across residences.

To be successful in this position you will be able to demonstrate your experience against the Key Focus Areas of the role including but not limited to:

- Acting as an effective support conduit between on-site Residential Managers, other General Managers and Support Service functions.
- Strong leadership skills and ability to manage change
- Drive achievement of all residential compliance standards such as Accreditation, WHS and Hospitality Standards
- Lead projects / Support sites throughout the regions
- Consistently demonstrating and role-modelling a high performance, outcome-focused approach
- Maximising occupancy levels
- Maximising revenue (AN-ACC) and minimizing costs (e.g. Contract Nursing and Medical supplies)
- Developing, coordinating and implementing each home’s training and development
- Developing and maintaining an effective, empowered and efficient team to meet the key result areas of the Signature Care strategic plan.

About you:

- Minimum 3-5 years’ experience in a similar multi-site role
- Residential Management experience in the aged care industry and familiarity with the regulatory framework
- Detailed knowledge and understanding of contemporary issues impacting the aged care sector
- Excellent people management and interpersonal skills with the demonstrated ability to coach and mentor staff.
- Highly developed leadership skills with a demonstrated ability to act as a positive role model for staff
- Strong planning, time management and organisational skills with the ability to prioritise.
- Ability to provide staff training, mentoring and coaching
- High level interpersonal, written, presentation and negotiation skills including ability to liaise and negotiate with key stakeholders.
- Strong attention to detail and able to embrace technology
- Current AHPRA registration (RN)

Come and join the friendly and supportive Signature Care team that offers:

- A range of benefits including attractive remuneration package with novated leases and EAP services
- Stability and career progression opportunities
- A progressive, expanding organisation that enjoy seeing their leaders grow with them
- Access to exclusive benefits and discount platform of leading retailers like JB Hi-Fi, CBA, Endota Spa, Booktopia, Lombards, etc

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