Quality and Transformation Lead

1 week ago

Melbourne, Australia Tata Communications Full time

Job Family Descriptor

**Responsibilities**:

- Develop a Quality Management Framework for various functions
- Identify CTQ paramenters and linkage to SLA/KPIs
- Identify and lead transformational projects; and obtain approvals by providing business justifications
- Ensure enhance customer experience of customer and it's end customers
- Prioritise the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments and time to realise those benefits "

**Skills required**:
8-10 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain

Managers / Supervisors / Team Leaders

As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.

Staff

As a worker you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.

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