Consultant - Quality & Transformation Lead

1 week ago

Melbourne, Victoria, Australia Tata Communications Full time

**Mandatory Skills**:
8-10 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain

**Roles and Responsibilities**:
Develop a Quality Management Framework for various functions.

Identify CTQ parameters and linkage to SLA/KPIs

Identify and lead transformational projects; and obtain approvals by providing business justifications.

Ensure enhance customer experience of customer and its end customers.

Priorities the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.

**Location**: Melbourne

Managers / Supervisors / Team Leaders

As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.

Staff

As a workers you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.

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