Incident Response Officer

1 day ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Other

**Salary**: $60,295 - $77,430

**Grade**:VPS 2

**Occupation**:Customer service

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/1878708


**In**cident Response Officer - Casual x 7 positions**

**About the Department**
- A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

**About the Division**
- The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.

**About the Unit**
- The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.

**About the role**
- Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.
- The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.

**Key Duties**
- Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
- Actively contribute to a positive team environment and culture
- Coach, mentor and train more junior incident response officers
- Oversee more complex security related issues
- Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents.
- Liaise and provide support with alarm system technicians working on sites
- Liaise with other emergency services in relation to emergencies at schools
- Preparing and disseminating Incident Reports
- Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers

**Requirements**:

- 24/7 shift work on a rotating roster

**Why Work With the Department of Education?**
- Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
- Meaningful work that actually makes a difference
- Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement
- Career progression opportunities
- The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
- Employee Wellbeing Support Services available to all department staff

**How to Apply**
- Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.
- If you wish to discuss the position further, please contact Tim Collins on 03 7022 2736.

**Further Information**

**Applications close** 11:59pm on Friday 22 August 2025**

- Applications close Friday 22 August 2025 at 11.59pm

Posted
- 8 August 2025

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