Incident Response Officer

Location: Melbourne | Parkville

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $77,594 - $94,405

Occupation: Emergency Management

Reference: 6126

**About the Role**

**MULTIPLE OPPORTUNITIES AVAILABLE**

The Incident Response Services team provides on road, effective management at transport incidents, accidents, spillages, and emergencies that effects the flow of traffic on metropolitan freeways and arterial roads. This opportunity will commence with 3mth training program based at Port Melbourne in February 2025.

**PD link here**. Incident Response Officer RO3

**Position Outcomes / Accountabilities**
- Provide incident response services on freeways and arterial roads.
- Provide traffic management on freeways and arterial roads.
- Identify incidents which have the potential to cause serious traffic or safety issues.
- Provide regular status information to the Traffic Operations Centre during incidents.
- Represent Department of Transport and Planning as the Traffic Commander when hand over is required on site from other agencies.
- Arrange for the provision of appropriate resources to manage the incident.
- Liaise with other agencies and resources to optimise outcomes and minimise community impacts for incidents.
- Ensure that any follow up actions are completed.
- Participate in internal briefings.
- Act as daily coordinator for the Incident Response Service.

**Key Selection Criteria**

To be successful in the role you will have an operational background or be experienced in managing incidents in hazardous traffic environments. Your ability to respond in a calm and timely manner to rapidly changing situations, and be able to communicate effectively with the public, emergency services, technical staff, and contractors, will be essential in this role. This person is adaptable, resilient, and capable of maintaining composure under pressure, ensuring public safety and efficient incident resolutions. You will also need to be flexible as there will be evening or weekend work at times.
- Experience in the management and mitigation of on-road incidents in potentially hazardous traffic environments.
- Proven ability to respond rationally and quickly to rapidly changing and potentially hazardous situations relating to roads and traffic.
- Proven ability to exercise professional autonomous judgement in deciding appropriate responses to traffic incidents.
- Ability to communicate effectively with the public, emergency services, technical staff and contractors.
- The ability to negotiate with other agencies in order to influence the overall strategy to deal with traffic related matters.
- Computer skills that enable the use of basic software packages and remote electronic and communication devices.

**Qualifications and Experience**

**Desirable**

Level 2 First Aid certificate

**Role specific requirements**
- Driver's licence.
- **Involve evening or weekend work including Public Holidays.**:

- Roster / Shift work is required

You may be required to undertake a medical and or other safety compliance requirements.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Services.
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- We prioritise the development of a safe and inclusive culture.

**Cultural Values**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**How to Apply**

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Applications close **11.59pm on**_: Thursday, 5th of December 2024_**.