Customer Insights Lead

1 week ago

Melbourne, Australia Australian Bureau of Meteorology Full time

Executive Level 1, Ongoing
- $102,777 - $115,768 + 15.4% super
- Canberra or Melbourne

The Business Management Program enables the Bureau to deliver impact and value for customers via well managed products, financial resources, physical environments and customer engagement tools and processes.

This role is a new opportunity to implement and support a recently developed Customer Experience (CX) measures framework including all phases of the CX measurement lifecycle; from planning and capture to analysis and reporting. Your data analytics expertise and ability to identify and communicate business insights will contribute to improved customer experiences. The role requires expert skills developed from working with experience programs and complex customer datasets.

The Bureau needs your understanding of customer experience processes and analytical tools to ensure Bureau surveys and feedback mechanisms are optimised, sanctioned and mutually beneficial. Your work will contribute to the Bureau's maturing business process management capability and strategic focus on operational excellence.

You will design and run qualitative and/or quantitative customer research to produce actionable insights and build and maintain relationships with internal stakeholders. You must have prepared analytics reports and dashboards for business stakeholders and senior executives and have demonstrated effective communication skills and excellent problem-solving skills.

Your contribution will help redefine how we understand and respond to customer feedback to help build customer satisfaction and trust in the Bureau.

Position Description - PDF Opens in new window

Position Description - Word Opens in new window

  • Data Insights Analyst

    2 weeks ago

    Melbourne, Australia Talent Insights Group Full time

    Incredible opportunity to gain commercial experience - Work with likeminded, passionate people within data and analytics (and sport!). - Huge emphasis on mentorship and upskilling. Do you live in Melbourne? Do you love Footy? (AFL, not soccer) Are you a Junior Insights Analyst wanting to be apart of a premiership winning AFL Club? then READ ON. **The...

  • Customer Insights Lead

    4 days ago

    Melbourne, Australia Origin Energy Full time

    Full time permanent opportunity - Flexible work arrangement - Hybrid - Melbourne **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re powering a cleaner, smarter energy future. We’re always looking for better ways to deliver for our customers - and for our...

  • People and Analytics Lead

    6 days ago

    Melbourne, Australia Talent Insights Group Full time

    Tier 1 Australian Enterprise, Melbourne based, Hybrid working - People and Analytics Lead, Stakeholder management - C level - HR Data and People Analytics, Insights - Business Solutions Talent Insights has recently partnered with one of Australia’s Largest leading Financial Enterprises, and are on the lookout for a People and Analytics Lead!! You will...

  • Customer Insights Specialist

    2 weeks ago

    Melbourne, Victoria, Australia IAG Full time $80,000 - $120,000 per year

    Help shape the future as aCustomer Insights SpecialistJoin the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleAt CGU and WFI, customer...

  • Customer Insights Manager

    4 days ago

    Melbourne, Australia Flybuys Full time

    **Work options**: Hybrid **About Us** We’re known for being the country’s most popular rewards program with over 9 million active members. And through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members. But, we're more than the card you carry around in your wallet or the app on...

  • Customer Insights Manager

    2 weeks ago

    Melbourne, Victoria, Australia Wesfarmers Health Full time $80,000 - $120,000 per year

    At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SISU Health and...

  • Customer Insights Manager

    2 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 93821 **Department**: AR Customer Resolution Complaints Resolution **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The Customer Insights...

  • Customer Insights Specialist

    1 week ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing - $84,417 - $95,979 + 15.4% super - Canberra or Melbourne The Business Management program is a trusted partner to enable the Bureau to deliver impact and value for our customers via well managed products, financial resources, physical environments and customer engagement tools and processes. We are seeking an experienced data analyst...

  • Performance & Insights Lead

    2 weeks ago

    Melbourne, Victoria, Australia MUFG Pension & Market Services Full time $80,000 - $120,000 per year

    OverviewMUFG is a leading provider of fund administration and share registry services in Australia, offering technology-enabled solutions tailored to clients' evolving needs. Trusted to handle sensitive data securely, MUFG combines fund administration and securities registration expertise with digital solutions and data analytics.Lead development and...

  • Strategy and Insights Lead

    2 weeks ago

    Melbourne, Australia Eightcap Pty Ltd Full time

    Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insights to enable smarter trading. We combine the agility of a fintech company with the stability of a trusted financial institution to deliver trading technology and solutions for B2B clients and traders, empowering them to succeed. Our culture is...