Lead Systems Specialist

**Lead Systems Specialist**
**Sydney preferred location flexible across Australia**

**We are Fujitsu**
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
Lead Systems Specialist VDI engineer is responsible for Planning, Implementation and support of desktop Virtualization technology. Your role is to provide support in delivering a high quality and modern employee experience. Provide mentoring through the development of Endpoint Platforms and to offshore and onshore team members.

**Key Accountabilities**:

- Take ownership and support of Citrix, Azure Virtual Desktop (AVD), and Horizon environments.
- Provide support for evergreen SOEs.
- Collaborate with our project, architecture, SOE, and Infrastructure teams.
- Be a thought leader and knowledge specialist in VDI.
- Deliver organisational software lifecycle management policies and procedures.
- Offer 3rd Level technical support to BAU and Operations teams when needed.
- Stay ahead of cloud computing trends, evaluate emerging tools and services, and optimize cloud infrastructure efficiency.
- Participate in 24x7 on-call rotations to provide essential infrastructure support for Priority One and Priority Two escalations.

**About you**
You will be a customer centric individual who is adaptable and who has previously worked in a Managed Services or in customer facing role. You will also have:

- A minimum 10 years experience with implementation and support of VDI technologies (Citrix, Horizon, or Azure Virtual Desktop), both on premises and cloud platforms.
- A minimum of 5 years experience in Azure and Intune cloud management technologies.
- Experience working with authentication identity management solutions, specifically Active Directory and Entra (Azure Active Directory).
- Strong Experience with Implementation and support of SOE.
- Strong Experience in creating and maintaining VDI Golden Images and supporting them.
- Strong Experience with the implementation and support of Citrix NetScalers.
- Strong experience with understanding Networking concepts.
- Experience in Windows 10 or Windows 11 and Windows Server 2019 or Windows Server 2022 Systems Administration, including Active Directory, Group Policy, and Patch Management.
- Experience running a VDI environment hosted on a VMware and Azure / AWS platform.
- Experience with Hypervisor technologies, including VMWare vSphere, Azure, and AWS and their associated networking components.
- Application management and publishing via Intune and SCCM.
- Strong expertise in platform automation scripting, particularly PowerShell.
- Strong Experience to troubleshoot and resolve problems, and provide user support, as well as create reports and communicate to management support, as well as create reports and communicate to management.
- Exposure to the processes of Incident, Problem, Change and Configuration Management.
- Professional documentation skills for use in customer proposals, user training, and technical documents.
- Good communication, both written and verbal.
- Ability to deal with busy, high-pressured situations.
- Proven ability to work within deadlines with minimum supervision.

**Why Fujitsu?**
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this **Be Completely You.**
- We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.