Commercial Claims Consultant

1 week ago

West Perth, Australia IAG Full time

As acommercial claims consultant you can have impact for customers. Here’s how:

- Restore faith
- Help customers recover after tragedy
- Make their world a safer place.

You’ll be the first point of contact for customers to assist them end-to-end in lodging and managing their commercial claims.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We’re looking for multiple commercial claims consultants to join the claims team based in Perth, WA on a full-time permanent basis. As a Commercial Claims Consultant, your core responsibility is to efficiently handle the process of commercial claims. By guiding customers through this process, you’ll play a crucial role in facilitating their recovery from tragedies and losses. Through providing expertise and attentive customer service, you’ll help customers regain stability and move forward with confidence.
- 5:00pm with some flexibility, so you need to provide full availability to work within these hours. Rosters will be issued 4 weeks in advance. Your IAG journey commences with a comprehensive, 2-week induction (fully paid).

**ABOUT YOU**
- Experience to effectively deal with customers and diffuse conflict situations
- Strong customer focus including well developed customer service skills
- Ability to problem solve and work under pressure
- A drive for results and is outcome focused
- Intermediate Computer skills - ability to troubleshoot

You’ll be operating in a fast-paced environment with customers that are experiencing major life events. High level of communication, displaying empathy and the ability to be resilient is an absolute must. In return you’ll be part of an engaging team that make a difference.

**Applications close 6 July.**

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. 

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you’ll enjoy:

- Grow your financial future with 13% superannuation
- Access up to 50% off home and motor insurance
- Carers hub and resources support
- Work in a team who care about people and community
- Keep your skills current and accredited with the IAG Academy portal

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in West Perth, WA 6005

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