Manager, Growth

7 days ago

Gold Coast, Australia Corporate Head Office Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Are you a results-driven individual with a passion for driving growth and improving retention?

We are currently seeking a skilled and experienced **Growth & Retention Manager** to join our Realty & Asset Management team based in our Gold Goast Corporate office.

**Getting to know your role and responsibilities**:
As the Growth & Retention Manager you will lead the Owner Relations and Admin Support teams and be responsible for developing and implementing effective strategies to drive growth of apartments under management and improve owner retention rates.You will work closely with the Manager of Development & Projects to identify opportunities and optimise owner experience.

**Your responsibilities will include**:

- Developing and implementing effective growth strategies that enable growth of apartments under management;
- Create and implement retention strategies that increase owner loyalty and sentiment;
- Analysing key movment data to identify trends and patterns to inform growth and retention strategies;
- Monitoring and reporting on the performance of growth and retention initiatives;
- Strategically leading the Owner Relations and Admin Support teams and actively guiding individual team meber growth & developement;
- Effectively resolving escalated owner enquiries and concerns;
- Developing and maintaining a high level of knowledge about the management letting options provided by Accor and relevant industry legislation;
- Managing projects related to growth & retention strategies;
- Lead, motivate and inspire team members to create a great place to work.

**What we need from you**:

- Experience within the Hotel or Property Industry in leading Relationship Management/Business Development/ Property Management teams;
- Excellent verbal and written communication skills;
- Fluency (written and verbal) in English - other language skills desirable;
- A current real estate sales certificate or transferrable licence

**Why work for Accor?**

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of exclusive rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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