Reservations Manager

2 weeks ago

Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

We have an opening for a Reservations Manager to join our hotel on a permanent full-time basis. This opportunity is for someone who is experienced in hotel front office operations and has high attention to detail. You will report to the Director of Revenue and Sales and be responsible for the day to day operations of the reservations sector with emphasis on optimising occupancy, average room rate and accommodation yield.

We are looking for someone who is organised, has fantastic communication skills and can effectively multitask. If you believe that you possess these qualities along with the below, then we want to hear from you:

- Provide and maintain a very high standard of guest service
- Be a team player who promotes a positive work culture
- Lead, coach, train and inspire a team to achieve common goals
- Monitor the performance of new and existing team members and implement training needs as required

**In this position you will be responsible for but not limited to**:

- Ensure that maximisation of yield is undertaken at all times through utilisation of revenue reports and yield tools, maximising the potential for revenue generation and growth across the rooms division department.
- Oversee all reservations and group accommodations, to ensure all enquires are responded to in a timely manner.
- Accurate and effective Property Management System upkeep; including rates, availability, guest profiles, company profiles, agent profiles & wholesale profiles.
- Handle and process bookings, amendments, enquiries, cancellations and any special requests.
- Ensure adherence to credit and payments policies, particularly over event periods.
- Ensure that rates are quoted accurately by maintaining adequate communication between necessary departments.
- Ensure all complaints are communicated to relevant staff, management and Department Heads where applicable.

In return, this position is offered on a permanent full-time basis, providing you with job security. Please forward your resume and cover letter detailing your relevant experiences and why you believe you will be the right fit.

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