Reservations Supervisor

5 days ago

Adelaide, South Australia IHG Hotels & Resorts Full time $60,000 - $90,000 per year

Welcome to Hotel Indigo Adelaide Markets, where every guest walks into a local story. Located in the heart of the iconic Adelaide Central Market, we're proud to be the first Hotel Indigo in Australia—a boutique hotel designed for curious travellers and locals alike. With 145 design-led rooms, our vibrant Market & Meander - Modern Italian Cuisine, and the lively Merrymaker Rooftop Bar with sweeping views and cosmic cocktails, we're more than just a hotel—we're a hub of culture, food, and connection.

We're looking for a motivated
Reservations Supervisor
who loves connecting with people and creating seamless guest experiences from the very first call or click.

What You'll Do

  • Handle daily reservations via phone, email and online channels with accuracy and care.
  • Maintain room inventory and rate parity across systems.
  • Load and update rates, packages and promotions in Opera PMS and other booking platforms.
  • Support group reservations — creating blocks, monitoring pick-ups and adjusting as needed.
  • Communicate VIP arrivals and special requests to the Front Office and other departments.
  • Provide prompt assistance and follow-up for guest enquiries or booking changes.
  • Work with Sales and Marketing to maximise occupancy and identify upselling opportunities.
  • Keep guest profiles and booking data accurate for reporting and loyalty recognition

What We're Looking For

  • Previous experience in Reservations or Front Office within a hotel environment.
  • Knowledge of Opera PMS or similar property management systems.
  • Strong attention to detail and organisation skills.
  • Confident communicator with a genuine passion for guest service.
  • Ability to multitask in a fast-paced, customer-focused environment.

What you can expect from us:
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

  • Paid Birthday Leave
  • Hotel Perks like accommodation and Food & Beverage discounts across IHG Hotels worldwide
  • Enhanced parental leave
  • Your career journey will be supported through our lifelong development program
  • IHG Career Milestone celebrations
  • Recognition Programs
  • Transfer of entitlements as you move and grow with IHG
  • 'Great Places to Work' certified
  • Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our ever-growing global family #GoFurtherTogether

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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