Reservations Manager

2 days ago

Greater Adelaide Area, Australia Oval Hotel Full time $80,000 - $120,000 per year

Oval Hotel is the first of its kind in Australia. Wrapping gently around the eastern façade of the historic Adelaide Oval and interfacing seamlessly with the existing structure, each room at Oval Hotel enjoys tranquil parkland surrounds.

Reservations Manager

Are you ready to take the lead at Australia's only stadium boutique hotel? Join the Oval Hotel where you'll guide a talented reservations team, drive strategy and performance, and deliver the kind of seamless, world-class experiences that turn first impressions into lasting memories. From optimising room revenue and refining systems to mentoring your team and collaborating across departments, this is your chance to make a real impact in a guest-focused environment at the heart of the iconic Adelaide Oval.

What You'll Be Doing:

  • Oversee the day-to-day operations of the reservations department
  • Lead, train and mentor the reservations team to deliver exceptional service and uphold hotel standards
  • Manage room inventory and implement rate strategies with the Revenue Manager
  • Monitor booking pace, pickup trends and market demand to optimise revenue and forecasting
  • Handle special requests, group bookings and VIP allocations with care and professionalism
  • Maintain seamless communication with the Oval Hotel team and Adelaide Oval to ensure smooth guest journeys
  • Generate and analyse reservation reports to support performance and compliance

What We're Looking For:

You're an energetic, detail-focused leader with:

  • Proven leadership experience in hotel reservations
  • Strong communication and coaching skills
  • A love for service excellence and operational efficiency
  • Sound knowledge of Hotel PMS (Opera Cloud preferrable), experience with channel management systems
  • If you thrive on collaboration, precision, and creating five-star first impressions — we'd love to hear from you.

What's In It For You:

While working at the iconic Adelaide Oval, you'll be rewarded for contributing to the delivery of world-class events through our suite of employee benefits including:

  • Access to Event Day tickets
  • Discounts across Adelaide Oval, RoofClimb and Oval Hotel
  • Enjoy special rates at the Oval Hotel and 50% off stays at EVT hotels
  • Paid Parental Leave (over and above the Government PPL scheme).
  • Subsidised car parking
  • Health & Wellness programs
  • Training & development opportunities
  • Private Health corporate discounts

The Fine Print:

  • Some out-of-hours work is a requirement of this role in line with the business's operational needs.
  • Applicants 18 & over, will be required to successfully obtain a DHS Working with Children's Check within the first two months of employment. Use this link to apply for the relevant check:
  • To be eligible to apply you must be legally permitted to work in Australia.

Ready To Make Your Mark?

Apply now. Applications will be shortlisted for interview as they're received.

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