Level 2 Desktop Support

**Level 2 Desktop Support**:

- Location: Adelaide, SA, AU, 5000
- Onsite or Hybrid: OnSite
- Elevate your IT career in Adelaide by solving tech challenges and streamlining operations in a vibrant team
- Thrive in a collaborative and supportive company culture that values innovation and teamwork
- Collaborate with cross-functional teams to tackle break-fix challenges and optimise supply chains

**About the Role**

Due to an internal promotion, Babcock is on the lookout for a Level 2 Desktop Support Analyst to join our IT team in Adelaide. This role serves as the central point of contact for maintaining, supporting, and implementing desktop environments at a second-line level. You'll handle fault fixes, answer calls, swap out equipment, and fulfill requests as part of a wider Desktop Support team across Babcock Australasia.

You'll provide second-line technical support through agreed Service Levels and Key Performance Indicators, manage stock forecasting, logistics, and asset control for client equipment in the region, configure and build desktop machines following standard processes, and manage third-party suppliers involved in the asset lifecycle. Additionally, you'll work closely with other Babcock Information operational teams to support break-fix activity and address supply chain issues.

This position offers a fantastic opportunity to grow within a dynamic and collaborative team and contribute to the success of our IT operations.

**To be successful, you will bring**:

- Australian Citizen with a Defence security clearance (or the ability to obtain).
- Experience working within a Regional Support Team.
- Proven experience of working in accordance with Service Level Agreements.
- Knowledge of the ITIL environment and processes.
- Provision of 2nd Line support to users in a Windows 10 environment.
- Previous experience working in a service delivery environment. Current drivers’ licence with the ability to travel to multiple sites.**Your future at Babcock - What we offer you**
- Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
- We offer flexible working arrangements where possible to help employees find the right balance between work and home life;
- We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;
- You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
- Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
- You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day.

**Who we are**

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

Across Australia and New Zealand, Babcock has grown to a team of over 1,600 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy.

Some of the programs our team across Australia and New Zealand are proud to be a part of involve:

- Providing emergency medical and search & rescue aviation services through our Aviation & Critical Services business;
- Designing and supporting key systems for submarines and surface ships through our Marine business;
- Providing fleet wide through life support and asset management services for Navy customers;
- Managing critical assets for a range of sectors through our Land Business.
- This position requires working with, or exposure to, US and AU export controlled technology; compliance with the US International Traffic in Arms Regulations (ITAR) and the AU Defence Trade Controls Act 2012 will be assessed._
- Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant._
- Job Req ID: 62928_

**Job Segment**:Technical Support, Engineer, Technology, Engineering