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Sales Co-ordinator

3 weeks ago

Sydney, Australia SBS Full time

**Do you deliver great customer service?**:

- ** Are you passionate about diversity and inclusion?**:

- ** SBS Sydney - Artarmon location**

We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.

**About Us**

SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media.

**The Department**

The SBS Inclusion Program is an initiative of SBS Media. The SBS Inclusion Program is comprised of a growing portfolio of courses and filmed assets which are currently licensed to more than 700 organisations and more than 1.2 million employees. The premium training program has been designed to build social cohesion through fostering workplace inclusion.

**The Role**

You will be a key member of a small, high performing team, building and delivering Australia’s leading Inclusion and Diversity training program in a high growth, customer centric environment. Your role will be to support the team’s sales and licensing activities and to deliver premium customer service to a large and expanding customer base.

In addition you will:

- Assist Sales Team in providing information for enquiries related to the Inclusion Program.
- Assist in onboarding process for clients.
- Provide premium customer service to enquiries and clients during pre-sale and post-sale.
- Help prepare contracts for clients.
- Update and maintain appropriate files/records.
- Contribute to team strategic conversations and participate in projects.

**About you**

We are looking for someone who has strong customer service skills and experience, someone who is customer centric focussed and is interested in diversity and inclusion. In addition you will have;
- Well-developed customer service and customer relations skills and experience.
- Strong computer skills (Microsoft Office) and be keen to learn new software packages.
- Excellent communication skills and good attention to detail (a must).
- Well-developed written and verbal communication skills, strong interpersonal skills, with a polite yet confident demeanour.
- Demonstrated ability to balance competing priorities to meet set targets/outcomes.
- Experience in working with a CRM and/or EDM is desirable.
- A tertiary education is preferred but not necessary.

Feel like you meet most, but perhaps not all, the criteria listed? Then send through your details; whilst we have specific requirements in mind, we can look at how we may be able to bridge any gaps.

**Some of the reasons to consider working with us**
- The people We truly celebrate and welcome difference at SBS and encourage everyone to bring their whole self to work, you’ll be part of one of the most inclusive companies in Australia
- The culture and the engagement of our workforce SBS is ranked in the top 25% of all media companies for employee engagement
- We’re agile and innovative in the way we work, as well as being a trusted and established brand. At SBS we have been broadcasting for over 40 years and our future is packed with many more exciting developments
- We also love to promote from within We have allocated training funds to do just that and help bridge the gaps when moving from role to role.

For other opportunities within our organisation please visit our careers website SBS Careers - Working at SBS

**Reasonable adjustments