Hotel Duty Manager

The Hotel Indigo Melbourne on Flinders, (operated by Pro-Invest Hotel Campbell5 Pty Ltd) is looking for a Hotel Duty Manager to join its team.

Hotel Indigo located at 575 Flinders Ln, Melbourne VIC 3000, Australia is the perfect hub for the curious adventurer looking to unlock the mysteries and marvels of Flinders Lane. Discover the best of the neighbourhood through our plush boutique designs and tantalising experiences artfully weaving local stories in everything we do. The ‘lights, camera, action' styling flows from the lobby to the hotel rooms, as an ode to legendary artist Helmut Newton, the internationally acclaimed and at times controversial photographic icon who launched his stellar career in the neighbourhood.

But that's just the tip of the iceberg. Flinders Lane is the beating heart of Melbourne, and it's got a colourful history that you won't find in any travel guide. This place has seen it all, from playboys, crooks and creatives... You can feel the intrigue in the air as the modern story unfolds upon a rich and interesting tapestry from times gone by. Warehouse conversions bring a new energy and modern aesthetic. Nothing in this part of town remains idle for long. You might stumble upon hidden bars or discover a fashion boutique in a surprising location. It's like a treasure hunt, and the prize is an experience you'll never forget.

Melbourne's food scene is a must-try Our restaurant boasts Spanish tapas and jamon. Want to eat out? Our staff will guide you to the best spots to watch a game or party. We want you to leave inspired to explore, move, and capture the moment as Helmut Newton did with his camera.

**Celebrate Individuality**

We are always ourselves, and we embrace the diversity and uniqueness in all
- both guests and staff alive.

**Discover our neighbourhood.**

We use our local knowledge and relationships to ignite curiosity in our guests.

**Neighbourhood connection**

Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek.

We are on the hunt for an experienced Hotel Duty Manager to lead our guest focused team in an influential role You will assist in overseeing the Hotel and Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands-on leadership style.

**Responsibilities**:

- Lead & support a service focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork.
- Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
- Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency.
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

Skills Required:

- Experience in a similar role - Exposure FO Hotel leadership/management is essential.
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments.
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe.
- Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity.
- You must meet the appropriate legal requirements to work in Australia.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $80,000.00 per year

Benefits: Employee discount

Schedule: Monday to Friday Shift work

Weekend availability

Work Location: In person