Assistant Project Officer

**Assistant Project Officer**

**Join the Service NSW team of talented, passionate people**

**Opportunities available in various Contact Centre locations within Service NSW**

**Parramatta**
**Lithgow**
**Gosford**
**Maitland**
**Newcastle**

**Opportunities available**

Assistant Project Officer Grade 5/6 - Salary starting at $81,475 plus Super
Ongoing, Temporary and Talent Pool

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services.

Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses, and our partner agencies.

At Service NSW, a positive customer experience is our highest priority. We draw on the best in service delivery from the public and private sectors to provide leading customer experiences.

For more information on Service NSW, visit our website About us | Service NSW

**About the team**:
At Service NSW, the role of Assistant Project officer can be found in multiple teams with different functions and responsibilities for each. While not an exhaustive list, the following teams will be part of this recruitment drive:
Service Delivery Operations - Workforce Capability and Capacity

Service Delivery Contact Centres - Business Operations

This team provides comprehensive analysis to support the delivery of new and rapid business deployments, campaigns and improvements to the Agency and other agency clients. The Assistant Project Officer undertakes a range of project research, analysis, reporting, implementation and administrative activities to support this.

**About the role**:
The Assistant Project Officer undertakes a range of project research, analysis, reporting, implementation, and administrative activities to support the development and delivery of projects, in line with established project plans and objectives.

**Key accountabilities**:

- Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables, to ensure time, cost and quality indicators are in line with approved project plans
- Update and collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with agreed project management methodology
- Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making and planning
- Assist the project team to complete tasks and implement project plans to ensure agreed outcomes are achieved
- Communicate with relevant stakeholders to provide updates regarding project status and implementation issues
- Provide a range of secretariat and administrative services, including coordinating committee meetings and preparing papers, to support project management delivery

**To help you succeed in this role, you will have**:

- Ability to compile & professionally communicate information for a range of internal and external stakeholders
- Demonstrated ability to assist in managing projects to a high quality, knowledge and experience of program management would be a plus
- Customer focused with developed planning, organisation, research, analytical and problem-solving skills
- Be highly organised and have excellent time management and ability to multitask & manage competing deadlines, including flexibility with shifting priorities
- Possess excellent interpersonal skills for effective collaboration with stakeholders across the business

**How to apply**:

- A resume (no more than 4 pages)
- A cover letter (no more than 1 page) outlining how your skills and experience meet the requirements of the role.
- Response to the Target Questions

**Target Questions**:
**Target Question 1 -** In showing the Capability Manage Self, tell me about a time when you have sought out opportunities to learn new skills in the workplace. What was the outcome?

**Target Question 2 -** In showing the Capability Commit to Customer Service, tell me about a situation when you handled a customer complaint. How did you respond? What steps did you take to improve their satisfaction level?

**Applications Close: Monday 13th February (9.59am)**

**A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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