Service Desk Analyst

2 weeks ago

Melbourne, Australia Genesis IT&T Pty Ltd Full time

A market leader in the clinical healthcare space is actively recruiting a Service Desk Analyst. The Service Desk Analyst will be reporting to the Client Support Services Manager and will be responsible for the provision of support for level 1 service requests raised by our clients including initial triaging, classification, analysis and replication of requests.

**Key responsibilities will include**:

- Providing a high level of customer service and support to our clients
- Triage and manage service requests according to Service Level Agreements (SLA’s), policies and procedures
- Escalate critical service requests where required
- Contribute to performance reporting
- Assist with system acceptance testing as required
- Other duties as required to support the Application Support team

**To be considered for this position essential requirements include**:

- Demonstrated experience in a Help Desk position
- Demonstrated experience in administration and coordination
- Previous experience using service desk and/or development software packages, specifically Jira & Confluence (desirable)
- Previous experience in the health sector (desirable)

Offering an attractive daily rate and a flexible, hybrid work environment.

We are actively interviewing for this position remotely via MS Teams.

**Lauren** on
**02 9236 4500** or
**0432 778 829.

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