Administration Services Officer

CIT Human Services Department has an exciting opportunity for an administrative assistant to join a high performing team of teachers and other support staff. The primary focus of this position is to provide high quality administrative service to both internal and external stakeholders to support and promote the department/College priorities.

CIT Human Services delivers a range of programs from the National Training Packages in Health Care and Community Services. These include the Diploma of Nursing, Certificate III in Individual Support (Ageing, Disability and Home & Community), Certificate IV in Ageing & Disability, as well as a range of non-accredited, industry specific programs for the continual education of industry professionals.

The administrative assistant will perform administrative tasks including, but not limited to:

- Assist in course information and enrolment sessions, ensuring course entry requirements are clearly explained to potential students entering into programs across CIT Human Services department
- Attend to enquiries from staff, prospective and current students and liaise with industry personnel
- Exercise judgement to interpret guidelines and procedures to seek resolution of issues arising from complex, but routine, enquiries and work tasks
- Have an understanding of commonly used databases in the VET sector
- Assist with student tracking processes in collaboration with other administrative staff ensuring student compliance for graduation
- Assist with ASQA audit processes, ANMAC Accreditation and other regulatory requirements relating to programs delivered in CIT Human Services department

**Working at CIT**:Canberra Institute of Technology (CIT) is an exciting place to work. As the largest VET provider in Canberra, we are committed to recruiting, developing and retaining the best people possible at all levels. The benefits of working at CIT include:

- Access to facilities to support your health and wellbeing, including CIT Fit & Well Fitness centre at Bruce Campus, as well as a strong Employee Assistance Program (EAP)
- Flexible work options
- Free parking

CIT is committed to building an inclusive workplace through a culturally diverse workforce. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.
- Provide high quality customer service using both written and oral communication skills to a range of diverse clients, often in challenging circumstances.
- Demonstrate sound organisational skills and the ability to work both individually and as a member of a high functioning team.
- Willingness to adapt and learn in an environment that is constantly evolving and changing from traditional approaches to digital space.
- Assist the departments to maintain accurate records/documentation for quality assurance processes, ensuring the department meets Australian Skills Quality Authority (ASQA) and Australian Nurses and Midwifery Accreditation Council’s (ANMAC) requirements
- Demonstrated understanding of the VET environment and assist in supporting the life cycle of student journey and student experience at CIT.
- Provide support to the department in developing and maintaining industry and key stakeholder relationships.

**Eligibility/Other Requirements**:
**Professional and Personal Characteristics**
- Ensure all interactions of the department are consistent with the CIT cultural traits (Customer Centric, Professionalism, Collaborative, Trusted, Adaptable, Accountable, and Inspirational).
- Model the ACT Public Service Values and Signature Behaviours.
- Create an environment that values and utilises the contribution of others.

**QUALIFICATIONS AND EXPERIENCE**

**MANDATORY QUALIFICATIONS AND/OR REGISTRATIONS/LICENCING**

**DESIRABLE**:

- Qualification in Business administration or equivalent.
- Experience in a vocational education setting.
- Eligible to obtain WWVP card
- Current drivers’ licence.

**How to Apply**: Applicants are asked to submit a response to the selection criteria in the attached Position Description, outlining their experience and/or ability to perform the selection criteria, as well as a current curriculum vitae and the contact details of at least two referees.