Client Services Co-ordinator

2 weeks ago

Keswick, Australia SilverChain Full time

**Date**:23 Feb 2025

**Location**: Keswick, SA, AU, 5035

**Company**:Silver Chain Group Limited

**Client Services Coordinator**
- Competitive wages + up to $18,550 tax-free salary packaging options
- Permanent, fulltime opportunity - Keswick head office location
- Help people to live their best life by connecting them with appropriate supportive services

**The opportunity**

At RDNS Silverchain, we are dedicated to ensuring our clients remain comfortable and happy in their own homes, making a positive impact on their lives and keeping them connected to their community. Our flexible and modernised approach spans all aspects of our organisation, from healthcare, to client and family support, and employee engagement. As we continue to grow and adapt, we invite you to join our inclusive and transformative team. Together, let's make a difference

With the provision of additional annual leave accruals and penalty payments, our Client Service Coordinator operational hours are 7 days a week between 7:00am and 8:00pm, working on a rotating roster. You are integral to our client’s journey, processing and assessing clients service eligibility, and providing a client-centred onboarding experience connecting our clients to products and services that meet their care-in-the-home needs.

**Key responsibilities**
- Assess eligibility and coordinate the client referral needs, supporting a seamless transition of clients to appropriate services within RDNS
- Provide a client centred onboarding experience and ongoing care support service
- Liaise and build rapport with clients, their families, referrers and staff to ensure an exceptional and effective service is delivered
- Provide an excellent standard of customer service, ensuring sensitive client interactions are handled with respect and care

**About you**

You have passion with purpose and are driven by excellence. Caring is a profession and a calling, and your work and support enriches everyone. In addition, you will have the following skills:

- Coordination and client referral experience in an Aged Care or Hospital/Community setting is desirable
- Experience providing excellent customer service and a desire to help others
- Strong administrations skills, including attention to detail, accuracy, time management, organisation, and able to multi-task
- Excellent interpersonal and communication skills, including telephone, written, verbal and listening
- Able to thrive in a dynamic, fast-paced environment, working autonomously or collaboratively
- High level computer skills

**What you will get with RDNS**
- Competitive hourly rate + superannuation, and penalty rates for late shifts, weekends, and public holidays
- Up to $18,550 tax-free salary packaging options
- A supportive team environment and opportunities for development
- Extensive orientation and on-the-job training
- Comprehensive health and wellbeing resources and support

**How to apply**


**About RDNS Silverchain Group**

RDNS, a part of Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

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