Client Services Co-ordinator

4 days ago

Keswick, Australia SilverChain Full time

**Date**:23 Feb 2025

**Location**: Keswick, SA, AU, 5035

**Company**:Silver Chain Group Limited

**Client Services Coordinator**
- Competitive wages + up to $18,550 tax-free salary packaging options
- Permanent, fulltime opportunity - Keswick head office location
- Help people to live their best life by connecting them with appropriate supportive services

**The opportunity**

At RDNS Silverchain, we are dedicated to ensuring our clients remain comfortable and happy in their own homes, making a positive impact on their lives and keeping them connected to their community. Our flexible and modernised approach spans all aspects of our organisation, from healthcare, to client and family support, and employee engagement. As we continue to grow and adapt, we invite you to join our inclusive and transformative team. Together, let's make a difference

With the provision of additional annual leave accruals and penalty payments, our Client Service Coordinator operational hours are 7 days a week between 7:00am and 8:00pm, working on a rotating roster. You are integral to our client’s journey, processing and assessing clients service eligibility, and providing a client-centred onboarding experience connecting our clients to products and services that meet their care-in-the-home needs.

**Key responsibilities**
- Assess eligibility and coordinate the client referral needs, supporting a seamless transition of clients to appropriate services within RDNS
- Provide a client centred onboarding experience and ongoing care support service
- Liaise and build rapport with clients, their families, referrers and staff to ensure an exceptional and effective service is delivered
- Provide an excellent standard of customer service, ensuring sensitive client interactions are handled with respect and care

**About you**

You have passion with purpose and are driven by excellence. Caring is a profession and a calling, and your work and support enriches everyone. In addition, you will have the following skills:

- Coordination and client referral experience in an Aged Care or Hospital/Community setting is desirable
- Experience providing excellent customer service and a desire to help others
- Strong administrations skills, including attention to detail, accuracy, time management, organisation, and able to multi-task
- Excellent interpersonal and communication skills, including telephone, written, verbal and listening
- Able to thrive in a dynamic, fast-paced environment, working autonomously or collaboratively
- High level computer skills

**What you will get with RDNS**
- Competitive hourly rate + superannuation, and penalty rates for late shifts, weekends, and public holidays
- Up to $18,550 tax-free salary packaging options
- A supportive team environment and opportunities for development
- Extensive orientation and on-the-job training
- Comprehensive health and wellbeing resources and support

**How to apply**


**About RDNS Silverchain Group**

RDNS, a part of Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

  • Resource Co-ordinator

    2 weeks ago

    Keswick, Australia SilverChain Full time

    **Date**:17 Feb 2025 **Location**: Keswick, SA, AU, 5035 **Company**:Silver Chain Group Limited - Short Description - Competitive wages + up to $18,550 tax-free salary packaging options - Permanent, fulltime opportunity in Keswick - Coordinate our nurses to clients across Metropolitan Adelaide - The opportunity - At RDNS Silverchain, we are dedicated to...

  • Resource Co-ordinator

    1 week ago

    Keswick, Australia SilverChain Full time

    **Date**:3 Oct 2024 **Location**: Keswick, SA, AU, 5035 **Company**:Silver Chain Group Limited - Short Description- Resource Coordination - (Customer Service & Logistics) - Permanent Full Time (based at Richmond Road) - $36.80 - $39.40 per hour + Salary Packaging options - up to $18,550 tax free - The opportunity**RDNS - a leading provider of high-quality...

  • Project Coordinator

    2 weeks ago

    Keswick, Australia NXT Building Group PTY LTD Full time

    Join the number on new home builder in South Australia - Do you have a passion for property/residential building and customer service? - Keswick location, full-time role At Weeks, we’ve been building beautiful homes for South Australians for over 30 years. Every one of these spaces is unique and forms a place where people and families come together to...

  • Head of Multidisciplinary Care, Allied Health

    2 days ago

    Keswick, Australia SilverChain Full time

    **Date**:23 Apr 2025 **Location**: Keswick, SA, AU, 5035 **Company**:Silver Chain Group Limited **Head of Multidisciplinary Care, Allied Health** - Competitive wages + up to $18,550 tax-free salary packaging options - 12 month maternity leave contract At RDNS Silverchain, we are dedicated to ensuring our clients remain comfortable and happy in their own...

  • Manager Infrastructure

    5 hours ago

    Keswick, Australia SA Government -SOUTH AUSTRALIAN COUNTRY FIRE SERVICE Full time

    **South Australian Country Fire Service** **Job reference**: 640164 **Location**: 5035 - KESWICK **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Primary Purpose**: - Provide strategic leadership to manage and support the development, procurement and delivery of agency major infrastructure and land outcomes, including functions of...

  • Customer Service Administrator

    2 days ago

    Keswick, Australia EGM Partners Full time

    **Customer Service Administrator.** - Experienced, professional, resilient and adaptable Customer Service Administrators immediately available_ **Duties and responsibilities** - Ensure all incoming phone calls are attended to in a prompt and courteous manner - Ensure every customer is treated with respect and an empathetic approach - Respond to all...

  • Customer Service Representative

    1 week ago

    Keswick, Australia SilverChain Full time

    **Date**:3 Oct 2024 **Location**: Keswick, SA, AU, 5035 **Company**:Silver Chain Group Limited **Contact Centre Representative** - **Competitive hourly rate + Super + 17.5% leave loading**: - **Hybrid Working Role**: - **Salary Packaging of up to $18,500** **The opportunity** RDNS, a part of Silver Chain Group have multiple vacancies commencing...

  • Domestic Services Supervisor

    5 hours ago

    Keswick, Australia Ventia Pty Limited Full time

    Domestic Services Supervisor **Date**:11 Oct 2024**Location**:Keswick, SA, AU, 5035**Company**:Ventia- Ventia have opportunities for Supervisor to join our Domestic Services Team at Keswick Barracks. You will be responsible for driving the success of a high-volume team, who are responsible to the service delivery of cleaning a variety of facilities over...

  • Facility Coordinator

    2 days ago

    Keswick, Australia Cushman & Wakefield Full time

    **Job Title** Facility Coordinator **Job Description Summary** Are you a detail-oriented Facilities Coordinator looking to make a meaningful impact in South Australia’s infrastructure landscape? Cushman & Wakefield is expanding, and we’re seeking a proactive, service-driven professional to join our team supporting a key client in the energy...

  • Kitchen Designer

    1 week ago

    Keswick, South Australia JAG Kitchens Full time $60,000 - $80,000 per year

    About the company:JAG Kitchens has maintained a strong reputation in the joinery market since 1987, having won numerous design excellence awards at both state and national levels. This is a testament to the quality of the products and services offered, ensuring the brand reputation is just as desirable and enduring as the joinery itself. Due to continued...