Customer Service Administrator

2 days ago

Keswick, Australia EGM Partners Full time

**Customer Service Administrator.**
- Experienced, professional, resilient and adaptable Customer Service Administrators immediately available_

**Duties and responsibilities**
- Ensure all incoming phone calls are attended to in a prompt and courteous manner
- Ensure every customer is treated with respect and an empathetic approach
- Respond to all questions and queries in line with policy and procedures
- Update internal database with correct and accurate information
- Updating client management systems and general administration and data entry
- Accounts administration (PO, invoicing, reconciliations, etc)
- Follow up payments with clients

**Skills and experience**
- 2 - 3 years' experience in Customer Service and Administrative role of a similar nature
- Sound knowledge in MS Office Suite
- Strong organisational skills and ability to work under pressure
- High Attention to detail
- Excellent written and verbal communication skills

To be successful, you will be customer focused, have an engaging communication style, ability to work with confidential information and provide information in a supportive and empathetic manner. You will be adaptable, flexible, take pride in your work and can work in a face paced environment.

You will be required to provide National Police Clearance and proof of Covid Vaccination.

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