Current jobs related to Customer Service Representative - Keswick - SilverChain
-
Customer Service Coordinator
1 week ago
Keswick, Australia O'Brien Glass Industries Limited Full timeOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success! Our Keswick Branch are looking for an experience Customer Service Coordinator...
-
Barista/customer Service
2 weeks ago
Keswick, Australia Grids & Co. Full timeQualified barista all rounder with a strong focus on customer service with a pride in their work. Customer service & strong organisational skills essential. Working five days a week with no weekends or nights catering to a corporate clientele in the S.A. Power networks building based in Keswick. Must be available between 7.00am & 3.30 pm five days a...
-
Customer Service Administrator
2 weeks ago
Keswick, Australia EGM Partners Full time**Customer Service Administrator.** - Experienced, professional, resilient and adaptable Customer Service Administrators immediately available_ **Duties and responsibilities** - Ensure all incoming phone calls are attended to in a prompt and courteous manner - Ensure every customer is treated with respect and an empathetic approach - Respond to all...
-
Hazard Planning Officer
2 weeks ago
Keswick, Australia SA Government -SOUTH AUSTRALIAN STATE EMERGENCY SERVICE Full time**South Australian State Emergency Service** **Job reference**: 685517 **Location**: 5035 - KESWICK **Job status**: Ongoing **Eligibility**: Open to Everyone **Primary Purpose of Role** - Contribute to SASES response planning activities and develop plans for SASES response to emergencies. - Contribute to and develop catchment flood plans for specified...
-
Optus Sales Ambassador
2 weeks ago
Keswick, Australia BIG Brand Influence Group Full timeOptus staff discounts - Ongoing casual work and opportunities - Ongoing job training We are seeking positive and dynamic **Sales Ambassador** to join our team of Optus Brand Ambassadors to promote and drive sales and experiences in the local communities we serve. This is a fast paced and exciting role, where no day is the same. **We offer a competitive...
-
Windscreen Calibration Specialist
1 week ago
Keswick, Australia O'Brien Glass Industries Limited Full timeAll training will be provided on the job, so prior calibration experience is not necessary. All you need is an excellent attitude and a willingness to learn! **The benefits of working with us**: - On the job training provided - Competitive annual salary & shift penalties - Ongoing professional development ***As an Automotive Calibration Technician, you...
-
Automotive Glass Repairer Traineeship
1 week ago
Keswick, Australia O'Brien Glass Industries Limited Full timeAn exciting opportunity to join our Keswick Team. We are looking for hands on, customer experience champions! If you want to work in an awesome team environment, receive full training and a qualification, and love delivering a first-class customer experience, then we want to hear form you! **What you’ll be doing**: - Undergo the O’Brien Cert III in...
-
Windscreen Fitter Apprenticeship
2 weeks ago
Keswick, Australia O'Brien Glass Industries Limited Full timeO’Brien Glass have an exciting opportunity for you to begin your new career within the Auto Glass industry by joining our Keswick Branch as an Apprentice Windscreen Fitter! If you love delivering a first-class customer experience, want to receive supportive on the job training and receive a full qualification, then this is the right role for you! We are...
-
Client Services Co-ordinator
2 weeks ago
Keswick, Australia SilverChain Full time**Date**:23 Feb 2025 **Location**: Keswick, SA, AU, 5035 **Company**:Silver Chain Group Limited **Client Services Coordinator** - Competitive wages + up to $18,550 tax-free salary packaging options - Permanent, fulltime opportunity - Keswick head office location - Help people to live their best life by connecting them with appropriate supportive...
-
Automotive Glass Repairer Apprenticeship
1 week ago
Keswick, Australia O'Brien Glass Industries Limited Full timeAn exciting opportunity to join our Keswick Team. We are looking for hands on, customer experience champions! If you want to work in an awesome team environment, receive full training and a qualification, and love delivering a first-class customer experience, then we want to hear form you! **What you’ll be doing**: - Undergo the O’Brien Cert III in...
Customer Service Representative
2 weeks ago
**Date**:3 Oct 2024
**Location**: Keswick, SA, AU, 5035
**Company**:Silver Chain Group Limited
**Contact Centre Representative**
- **Competitive hourly rate + Super + 17.5% leave loading**:
- **Hybrid Working Role**:
- **Salary Packaging of up to $18,500**
**The opportunity**
RDNS, a part of Silver Chain Group have multiple vacancies commencing **11th, November **for suitably experienced Customer Service Representatives to join our Contact Centre team in Keswick, SA. As one of the first points of contact, you will be responsible for providing outstanding service to our clients and internal customers with every interaction.
We are looking for Full Time and Part Time Contact Centre Representatives who are available to work across a number of available shift bands. Hourly Rate of $31.60 + penalties + super and salary packaging options.
**Key responsibilities**
- Deliver exceptional customer service with an empathetic and supportive attitude
- Creating peace of mind for our clients by providing exceptional service when handling inbound call enquiries
- Action any emergency calls efficiently whilst remaining calm
- Adhere to key performance indicators
**Hours**
Full
- Time and Part-Time shifts available across multiple shift bands. Part time roles require minimum 30 hours commitment per week.
During Probation you will be rostered within our core business hours between 7am - 7pm. Once you successfully complete Probation you will move into your choice of the following available options:
- **Full Time 24/7** available to work Mon - Sun.
- **Full Time Evening** available to work Mon - Fri between 10am - 11pm
- **Part Time Evening** (30 hours per week) available to work Mon - Fri 12pm - 11pm.
**Training**
You will be required to **undertake 4 weeks of compulsory paid full-time training** from our offices in Keswick.
At RDNS Silverchain we are proud to support hybrid flexible working options. Once you have completed office-based training and we've set you up for success in the role you will be part of our hybrid work model, with a mix of attending RDNS Keswick office and working from home throughout your working week.
**Start**
**Monday 11th, November 2024 (non
- negotiable)**
**About you**
- Previous experience within a customer service environment
- Previous experience working in a contact centre desirable but not essential, as full training will be provided.
- MUST hold a valid National Police Clearance and Working with Children Check or be willing to obtain one.
- Strong attention to detail, excellent problem-solving skills, and lateral thinking
- Experience working in a fast-paced environment with a passion to deliver exceptional customer service.
- Possess excellent work ethic and behaviour.
- Ability to clearly communicate effectively with customers and stakeholders.
- The ability to work from home through a reliable internet connection (equipment provided)
- Ability to pick up and learn new systems quickly.
**Benefits**
- $31.60 p/h + super + the ability to salary package up to $18,550.
- Discounted private health insurance with Medibank, nib and HBF.
- Option to purchase 1-2 weeks extra leave per year.
- Paid parental leave of 12 weeks.
- Comprehensive health and wellbeing resources and support (including 3 annual mental health service sessions for you and your family).
- Leave loading payment on top of your annual leave.
- Subsidised gym membership with participating gym partners.
**What is Salary Packaging?**
Salary packaging (also known as salary sacrifice) is an Australian Taxation Office (ATO) approved benefit that allows you to purchase a variety of goods and services, as well as pay bills (including mortgages, rent or living expenses) for certain items with your pre-tax salary. Salary packaging is a way for using tax-free dollars, that means you could pay less tax and keep more of your income when you salary package.
**How to apply**
**About Silverchain Group**
For nearly 130 years, Silverchain has been a leading provider of high-quality health and aged care in the homes and across Australia.
Join our team of more than 4,500 staff, caring for more than 115,000 clients across Australia. We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.
