Customer Service Representative

**Date**:3 Oct 2024

**Location**: Keswick, SA, AU, 5035

**Company**:Silver Chain Group Limited

**Contact Centre Representative**
- **Competitive hourly rate + Super + 17.5% leave loading**:

- **Hybrid Working Role**:

- **Salary Packaging of up to $18,500**

**The opportunity**

RDNS, a part of Silver Chain Group have multiple vacancies commencing **11th, November **for suitably experienced Customer Service Representatives to join our Contact Centre team in Keswick, SA. As one of the first points of contact, you will be responsible for providing outstanding service to our clients and internal customers with every interaction.

We are looking for Full Time and Part Time Contact Centre Representatives who are available to work across a number of available shift bands. Hourly Rate of $31.60 + penalties + super and salary packaging options.

**Key responsibilities**
- Deliver exceptional customer service with an empathetic and supportive attitude
- Creating peace of mind for our clients by providing exceptional service when handling inbound call enquiries
- Action any emergency calls efficiently whilst remaining calm
- Adhere to key performance indicators

**Hours**

Full
- Time and Part-Time shifts available across multiple shift bands. Part time roles require minimum 30 hours commitment per week.

During Probation you will be rostered within our core business hours between 7am - 7pm. Once you successfully complete Probation you will move into your choice of the following available options:
- **Full Time 24/7** available to work Mon - Sun.
- **Full Time Evening** available to work Mon - Fri between 10am - 11pm
- **Part Time Evening** (30 hours per week) available to work Mon - Fri 12pm - 11pm.

**Training**

You will be required to **undertake 4 weeks of compulsory paid full-time training** from our offices in Keswick.

At RDNS Silverchain we are proud to support hybrid flexible working options. Once you have completed office-based training and we've set you up for success in the role you will be part of our hybrid work model, with a mix of attending RDNS Keswick office and working from home throughout your working week.

**Start**

**Monday 11th, November 2024 (non
- negotiable)**

**About you**
- Previous experience within a customer service environment
- Previous experience working in a contact centre desirable but not essential, as full training will be provided.
- MUST hold a valid National Police Clearance and Working with Children Check or be willing to obtain one.
- Strong attention to detail, excellent problem-solving skills, and lateral thinking
- Experience working in a fast-paced environment with a passion to deliver exceptional customer service.
- Possess excellent work ethic and behaviour.
- Ability to clearly communicate effectively with customers and stakeholders.
- The ability to work from home through a reliable internet connection (equipment provided)
- Ability to pick up and learn new systems quickly.

**Benefits**
- $31.60 p/h + super + the ability to salary package up to $18,550.
- Discounted private health insurance with Medibank, nib and HBF.
- Option to purchase 1-2 weeks extra leave per year.
- Paid parental leave of 12 weeks.
- Comprehensive health and wellbeing resources and support (including 3 annual mental health service sessions for you and your family).
- Leave loading payment on top of your annual leave.
- Subsidised gym membership with participating gym partners.

**What is Salary Packaging?**

Salary packaging (also known as salary sacrifice) is an Australian Taxation Office (ATO) approved benefit that allows you to purchase a variety of goods and services, as well as pay bills (including mortgages, rent or living expenses) for certain items with your pre-tax salary. Salary packaging is a way for using tax-free dollars, that means you could pay less tax and keep more of your income when you salary package.

**How to apply**


**About Silverchain Group**

For nearly 130 years, Silverchain has been a leading provider of high-quality health and aged care in the homes and across Australia.

Join our team of more than 4,500 staff, caring for more than 115,000 clients across Australia. We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.