Project Coordinator

2 weeks ago

Keswick, Australia NXT Building Group PTY LTD Full time

Join the number on new home builder in South Australia
- Do you have a passion for property/residential building and customer service?
- Keswick location, full-time role

At Weeks, we’ve been building beautiful homes for South Australians for over 30 years. Every one of these spaces is unique and forms a place where people and families come together to make memories that will last a lifetime. We believe that by helping to bring these spaces to life is one of the most important jobs of all. Our company culture is focused on safety, innovation, and quality.

We are proud to belong to the NXT Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

**About the opportunity**

The Customer Project Co-ordinator works closely with the operations team, reports to the Customer Service Manager and is part of the Weeks Homes project delivery team. The key focus of this role is to provide an exceptional customer experience to clients throughout their exciting journey building a new home. More specifically, you will:

- Be responsible for working with and meeting with your allocated customers through their home building journey
- Be the critical conduit between the client and the business, providing all customers with an unbeatable customer service experience including dispute resolution and negotiation skills
- Work within a fast-paced energetic team, providing quick solutions to any problems which may arise
- Successfully manage multiple clients from Deposit through to Handover, ensuring that plans and contract documents are accurate and available for client presentation meetings
- Ensure all information is collated for other Weeks Homes departments so that they can complete their works accurately
- Help to ensure that the administrative tasks meet each critical deadline to keep the clients’ administrative process on track within the specified timeframe

**About you**

You will share a passion for our purpose to build beautiful homes for our customers and be aligned to our core values. In addition, you will demonstrate:

- A commitment to providing all customers with a professional and unbeatable customer experience
- Previous experience is a customer service and support role
- The ability to work under pressure successfully managing multiple clients and prioritising workloads
- Ideally some knowledge of the residential construction industry (building your own home etc)
- Exposure to building plans and contracts
- Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home builder and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?**

**Salary**: From $65,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Keswick SA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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