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Concierge / Customer Service Staff - Casual

2 weeks ago

Rooty Hill, Australia West HQ Full time

Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to hear from you
- **
Casual rate $33.38 p/hr (Monday - Friday)**:

- ** Evening & weekend penalty rates**:

- ** Complimentary daily meal**:

- ** Complimentary gym membership & staff benefits**:

- ** Free parking & uniform provided**

**About the role**

West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who are responsible for meeting, greeting and signing in our Members and Guests as well as providing key information and direction.

This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue including RSA.

**West HQ is looking for the right person, someone who**:

- Has a high level of customer service, excellent presentation and exceptional communication skills.
- Will provide information on events, activities and services occurring and have an ability to quickly learn about the products and services available across the business and use a computer well.
- Is a positive team player who strives to exceed customers expectations.

**What will you need to be considered?**
- Exceptional customer service ability, both face to face and over the phone
- Experience in a face to face customer service role
- General knowledge of hospitality industry is advantageous
- Ability to be effective in peak periods and quieter periods
- Ability to quickly learn about the organisation and its products and services
- Must have RSA and RCG (or be willing to obtain one)
- Availability to work nights and weekends in addition to day shifts

**Application Information**

We’re not asking for a formal resume - just tell us who you are Simply fill in your personal details and upload a short video introduction. Think of it as your chance to stand out, show us your personality, and let your energy shine through.

No pressure, just be real, be you, and show us why you’d be a great fit for the team