Concierge/Receptionist

Five-Star Hotel Concierge & Sales Specialist (Health & Wellness Industry)

Location: Rouse Hill / Eastern Creek / Gables NSW

Employment Type: Full-Time & Part-Time Opportunities

About the Role

We're seeking exceptional professionals with a five-star hospitality, concierge, or luxury retail background who are ready to bring their service expertise into the health, fitness, and wellness industry.

This is not your average front-desk position — it's an elevated concierge and membership sales role, built around genuine connection, presentation, and world-class customer experience.

As our Concierge & Sales Specialist, you'll be the first point of contact for guests and members, delivering luxury-level service while guiding new clients through our premium membership and wellness offerings.

Your Key Responsibilities

• Greet and assist members and guests with warmth, professionalism, and exceptional attention to detail.
• Present and promote premium membership options, programs, and experiences with a consultative, service-first approach.
• Deliver tailored tours and personalised introductions to facilities.
• Handle enquiries (in-person, phone, and digital) and convert interest into memberships.
• Coordinate across departments — fitness, Pilates, recovery, and events — ensuring a seamless experience.
• Assist with member onboarding, retention, and VIP care.
• Maintain a pristine, five-star environment across all guest touchpoints.
• Support marketing activations, business collaborations, and community events.

Who You Are

• Experience in luxury hospitality, concierge service, or premium sales (e.g. hotel, resort, airline, or high-end retail).
• Naturally persuasive through connection and professionalism, not pressure.
• Strong communication skills with the ability to tailor your approach to different personalities.
• Confident multitasker with a strong eye for detail.
• Immaculate grooming and presentation.
• Passionate about health, wellness, and lifestyle.
• Tech-savvy and comfortable using booking or CRM systems.
• Available to work flexible hours, including weekends when required.

We Offer

• A luxury, lifestyle-driven work environment — not a typical gym front desk.
• Uncapped earning potential through commission and performance incentives.
• State-of-the-art facilities: premium fitness equipment, Reformer Pilates, recovery zones, sauna, and more.
• Opportunities for career growth in sales, management, or guest experience leadership.
• Ongoing professional development and industry training.
• A positive, supportive culture that values excellence, pride, and authenticity.

Ideal Backgrounds

• 5-Star Hotels & Resorts (Concierge / Guest Relations / Butler Service)
• Luxury Retail (e.g. Tiffany, LV, Mecca, or Qantas First Lounge Service)
• Airlines (Cabin Crew / Premium Service Staff)
• High-End Health, Wellness, or Spa Environments

Job Types: Full-time, Part-time, Casual

Pay: $18.00 – $32.00 per hour

Expected hours: 3 – 38 per week

Benefits:

• Employee discount
• Gym membership
• Visa sponsorship

Work Location: In person