Concierge

1 week ago

Castle Hill, Australia Invocare Full time

**Concierge**
- Be a part of a team offering a vital service to families
- Are you highly organised and love variety in your role?
- Industry leader offering excellent salary and benefits

**About you**

You are both dynamic and customer focused. You love working in a busy environment and enjoy being hands on, you have excellent administration skills and have a “can do attitude” to be the first point of contact for our client families.

**A little bit about us**

We are an industry leader operating funeral homes, cemeteries and crematoria across Australia, New Zealand and Singapore.

**About the role**

This role provides support and assistance to our client families on a full-time basis. Your duties will involve:

- Assisting families with the coordination and presentation of their audio-visual presentations for services
- Coordinating AV and Chapel requirements with Funeral Directors
- Ensuring Chapels and surrounding areas are well maintained
- Assisting families to farewell their loved ones
- working in a team with operations staff to provide effective and timely administrative support services.

**What skills and experience do you need?**
- A calm demeanor and “can do attitude” with the ability to prioritise and multi-task working with a busy schedule
- Able to work independently and as a member of a team
- Flexibility to work weekends
- A focus on customer service and collaborative business relationships.
- Excellent written and oral communication skills
- EMPATHY, EMPATHY, EMPATHY
- High attention to detail
- Strong skills in MS Office Suite and the ability to troubleshoot AV systems and pull together presentations for families

**What we Offer**

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- Annual family day social events
- We are a diverse workplace and equal opportunity employer
- Set remuneration bands with regular performance discussions and remuneration reviews

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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