Concierge/receptionist

**Five-Star Hotel Concierge & Sales Specialist (Health & Wellness Industry)**

**Location**: Rouse Hill / Eastern Creek / Gables NSW
**Employment Type**: Full-Time & Part-Time Opportunities

**About the Role**

We’re seeking exceptional professionals with a **five-star hospitality, concierge, or luxury retail background** who are ready to bring their service expertise into the **health, fitness, and wellness industry**.

This is not your average front-desk position — it’s an **elevated concierge and membership sales role**, built around genuine connection, presentation, and world-class customer experience.

As our Concierge & Sales Specialist, you’ll be the first point of contact for guests and members, delivering luxury-level service while guiding new clients through our premium membership and wellness offerings.

**Your Key Responsibilities**
- Greet and assist members and guests with warmth, professionalism, and exceptional attention to detail.
- Present and promote premium membership options, programs, and experiences with a **consultative, service-first approach**.
- Deliver tailored tours and personalised introductions to facilities.
- Handle enquiries (in-person, phone, and digital) and convert interest into memberships.
- Coordinate across departments — fitness, Pilates, recovery, and events — ensuring a seamless experience.
- Assist with member onboarding, retention, and VIP care.
- Maintain a pristine, five-star environment across all guest touchpoints.
- Support marketing activations, business collaborations, and community events.

**Who You Are**
- Experience in **luxury hospitality, concierge service, or premium sales** (e.g. hotel, resort, airline, or high-end retail).
- Naturally persuasive through **connection and professionalism**, not pressure.
- Strong communication skills with the ability to tailor your approach to different personalities.
- Confident multitasker with a strong eye for detail.
- Immaculate grooming and presentation.
- Passionate about health, wellness, and lifestyle.
- Tech-savvy and comfortable using booking or CRM systems.
- Available to work flexible hours, including weekends when required.

**We Offer**
- A luxury, lifestyle-driven work environment — not a typical gym front desk.
- Uncapped earning potential through **commission and performance incentives**.
- State-of-the-art facilities: premium fitness equipment, Reformer Pilates, recovery zones, sauna, and more.
- Opportunities for career growth in **sales, management, or guest experience leadership**.
- Ongoing professional development and industry training.
- A positive, supportive culture that values excellence, pride, and authenticity.

**Ideal Backgrounds**
- 5-Star Hotels & Resorts (Concierge / Guest Relations / Butler Service)
- Luxury Retail (e.g. Tiffany, LV, Mecca, or Qantas First Lounge Service)
- Airlines (Cabin Crew / Premium Service Staff)
- High-End Health, Wellness, or Spa Environments

**Job Types**: Full-time, Part-time, Casual

Pay: $18.00 - $32.00 per hour

Expected hours: 3 - 38 per week

**Benefits**:

- Employee discount
- Gym membership
- Visa sponsorship

Work Location: In person