Manager, Research and Insights

**Manager, Research and Insights**

**An exciting opportunity to join the brilliant team at Patternmakers in the newly created role of Manager, Research and Insights.**

Patternmakers is Australia's research agency dedicated to culture, creativity and community. The team works with major cultural institutions, government agencies, creative businesses and non-profit organisations to reach new audiences, secure support and grow their impact.

This role oversees projects, leads the team of Research Analysts, facilitates client meetings and workshops and ensures the integrity of outputs relating to research and analytical insights.

It is the perfect role for someone who loves to collaborate, work in a flexible and well paced environment with an interest in building teams, business and diversifying the client and income base.

A key senior leadership position, this role can be based from home (70%) and in person (30%) with flexible working arrangements. The 30% will take place primarily in Sydney and Melbourne (majority of clients are based here) and for quarterly retreats and as negotiated, at HQ in Sydney.
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**Patternmakers**: Established in 2016, Patternmakers is Australia’s research agency dedicated to culture, creativity and community.

In high demand, the team is now currently looking for a talented leader to join us in a newly created role.

**Purpose of the position**: To facilitate and manage a range of projects
(research and analysis) for Patternmakers’ clients, including supervision of staff and contributing to a collaborative and thoughtful working environment.

**Location**: This role is a hybrid (online and in person) role, with approximately 70% working from home and 30% face to face, and will suit someone who thrives in dynamic, flexible environments.

The Manager, Research and Insights will attend face to face meetings, workshops and events at Patternmakers base at Hub Hyde Park, Darlinghurst NSW, along with client sites across Australia (majority of clients are based in Sydney or Melbourne).

**Supervisor**: Managing Director

**Main responsibilities**:

- Design methodologies and plan client projects, including budgets
- Manage projects from start to finish, involving the Managing Director as needed at key milestones and decision points
- Supervise the research team (currently 2 x Research Analysts) to deliver outputs in a timely, smooth and supported manner
- Design surveys, conduct interviews and facilitate focus groups
- Identify insights and create concise research summaries from detailed data
- Deliver engaging presentations and executive briefings
- Facilitate client meetings and workshops, as needed
- Assist with business development activities, including managing leads, consultations and proposals and developing new products and services
- Maintain technical skills and support the Managing Director and Operations Manager to navigate key business risks and regulatory requirements
- Monitor trends and ensure Patternmakers offers innovative, market-leading ideas and services

**Key results**:

- Contributing to **financial sustainability** of the business by managing staff and suppliers to complete tasks according to agreed time and budgets
- Achieving outstanding **client satisfaction** by doing quality work, delivering great outcomes and maintaining strong relationships
- Growing **human capital** by nurturing and coaching junior staff, contributing to a great team culture and prioritising professional development
- **Minimising risk** by adopting high ethical standards, strengthening systems for data protection/privacy and following the Research Society Code of Professional Behaviour
- **Increasing revenue** by identifying prospects, managing leads and writing proposals for new projects
- Contributing to **business growth** by identifying opportunities for innovation and assisting with development of new service offerings

**Skills & experience**:

- 5 Years + prior experience in research and analysis
- Degree in a relevant field such as marketing, management, policy, social sciences or similar
- Experience with both qualitative and quantitative research projects - and ability to share knowledge with clients and staff
- Prior experience and relationships with cultural organisations, creative workers, community organisations and government agencies
- Ability to skilfully build and manage client relationships
- Experience managing high performing teams remotely and supporting junior staff in their development
- Ability to synthesise complex information, identify actionable insights and extract meaning from data
- Alignment with Patternmakers work practices and values of integrity, support, creativity and purpose.
- Maintenance of The Research Society membership and relevant professional development.

**Salary**:$110,000-$115,000 including superannuation

**Further info**:
Patterns of working vary around client and sector needs, with 3-