Service Delivery Manager

**About oOh**:
oOh is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers, cafés, fitness venues, bars and universities.

**Our Culture**:
Discover an organisation united by passion, respect, and imagination where you'll find rewarding opportunities, diverse experiences and an amazing culture. With 900+ professionals dispersed across Australia and New Zealand, we’re proud collaborators. You'll have the opportunity to work with talented and dedicated colleagues, while developing and expanding your career. In a community as diverse as ours, everyone here has an impact. You’re encouraged to be bold and brave, to push the boundaries, to celebrate wins and also to learn from mistakes which is integral to innovation. Become part of a fun, open family that’s unified and motivated by common goals and determination. You’re supported and encouraged at oOh. There’s always someone to help you when you need it.

**The Role**:
An exciting opportunity has arisen for a driven, passionate, Service Delivery Manager to join our Technology team in North Sydney in a hybrid capacity This role is the face of Technology to the business that not only leads, inspires and develops a team of 5, dispersed across Sydney and Melbourne (1 TL, 4 SDEs) but also manages a desktop 3rd party outsourced international managed service provider. You’ll ensure smooth operations of the service desk including SLAs, governance, vendor management, processes and best practices. You will also act as the key escalation point for the service desk as well as the wider business and vendors for all critical and/or after hours incidents.

Additional duties:

- Incident/problem/change management and Continual Service Improvement
- Hands on in the establishment and/or recovery of core IT services, as needed
- Manage the implementation of new technology and internal projects where required
- Provide oversight to the service desk team and hands-on support across our tech stack as needed (O365, Dell/MAC, Office365 & AD, Microsoft Office suite, Zoom, Mimecast, Adobe Suite)

Join a trusted and progressive Technology Leadership Team that has a clear vision to “Deliver Better; with quality and pace, to scale, integrate and transform oOhmedia”. We are on a mission to “Work Better; collaboratively as trusted partners, using progressive tools and techniques” and we want to bring you on the journey

**The Experience**:
As an experienced people leader, you have a track record in motivating and empowering your team to achieve outstanding results. Stakeholder and relationship management skills are also paramount and strengthen your ability to guide and influence outcomes. In addition you will have:

- 5+ years managing End user compute and Corporate service desk - Supporting Microsoft Office, Mac and Windows Infrastructure environments
- Highly developed interpersonal skills with the ability to foster relationships across multidisciplinary teams and stakeholders
- Excellent analytical and problem-solving skills
- Vendor management, Incident/Problem/Change management, success in driving and achieving set SLAs
- Ability to create and display various reports and trend analysis for technical and non technical audiences.
- ITIL certification would be highly regarded

**oOh Benefits**:

- Whether you’re in the office, or working from home, you’ll have the opportunity to work in a truly flexible capacity in an environment where you can bring your best self.
- Camaraderie comes first at oOh and you’ll work in a collaborative, fun, creative team and a culture that fosters growth and belonging. Our exciting social calendar allows our teams to build deep connection.
- Be authentically you - dress code is, there is no dress code
- Strive for your best self - Internal and external training plus structured and defined career paths
- Purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, 2 paid days/yr community service and volunteering leave
- Free EAP confidential counselling and mental health support
- Active Reward and Recognition Program for peer-to-peer kudos
- Novated leasing, discounted gym membership

Video