Service Delivery Controller

**Casual Service Delivery Controller - Intermodal**
- **Casual opportunity working within our Intermodal business unit**:

- ** Manage our BU haulage services from within the day of operations control function**:

- ** North Sydney location, training provided**:

- ** 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)**:

- ** While in training fulltime commitment required, after which on demand basis as a casual**

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

**About the role**

The Service Delivery Controller (SDC) role is a great way to jump-start your career with Pacific National. As an SDC within our intermodal business unit you will be responsible for an Operational area, and will be tasked with monitoring, managing, and delivering all our services that operate within this. As a whole, the team is responsible for working together to ensure all Pacific National services run safely on time, and efficiently. As you gain experience and become competent with your own tasks, you will have the opportunity to develop your skillset to cover other Operational roles. The SDC roles is for someone who enjoys working in a dynamic environment and can make decisions under time pressure. The successful applicant will be responsible for their own area of scope, but also working as part of a team to deliver the plan.

Key Responsibilities:

- Acting as the first point of contact for all stakeholders in your area of operations - train crew, network, maintenance, operations and more.
- Entry of detailed and quality data into our transport and labour management systems
- Directing the movement of our crews across your area in order to minimise crew travel in cars while ensuring mínimal delay to our services
- Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan
- Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers
- Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

**About you**

You will be a recognised team player, with a strong customer-centric background. You will enjoy working in an environment where no two days are the same and be seeking an opportunity to join a company that offers a defined career pathway. Self-motivation, the desire to constantly improve, and the ability to adapt to and operate in a truly dynamic environment, combined with the ability to assess a situation and take decisive action will be key to your success in this role.

In addition:

- Flexibility to work a rotating 12-hour shift pattern
- Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
- Ability to operate effectively in a team
- Confidence to review and assess available information and to make appropriate decisions
- An interest in pursuing a long career in Transport and Logistics is highly advantageous

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

**Do you need reasonable adjustments during the recruitment process?**

**Closing date**

Applications close on the 8th of September 2024

**Next steps**

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

**Acknowledgement of Country**

**We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.**

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