Gaming Services Hosts The Star Sydney

2 weeks ago

Sydney, Australia The Star Entertainment Group Full time

The Gaming Services Host position reports directly to the Gaming Services Supervisor/Assistant Gaming Manager and is responsible for maintaining a high level of customer service through proactively engaging with our guests. This is a great opportunity to showcase your skills and take the next step in your career.

**A few of your responsibilities**
- Proactively approach, meet and greet guests across the gaming floor and private gaming areas introducing yourself and how you can assist them.
- Promote and provide feedback on all customer related service programs.
- Clearly demonstrate to customers and team members a commitment to service excellence through the effective implementation and delivery of the Star Qualities at all times.
- Develop and maintain relationships with customers to achieve established service standards and repeat business.
- Provide guidance and instructions to customers on game selection, rules, and gameplay.
- Ensure that gaming areas are consistently clean, organized, and well-maintained.
- Monitor gaming activities are compliance with our establishment's policies.
- Handle customer inquiries, complaints, and requests professionally and efficiently.
- Complete new membership signs up and membership reactivation.
- Inform customers about all leisure and entertainment options including (but not limited to) restaurants, menus and booking procedures, opening hours, VIP options, function/event details, shows and live entertainment schedules.
- Assist marketing department in all related activities including promotions, tournaments, draws and rewards program.

**What are we looking for?**
- Experience in a guest service-related field
- Excellent verbal and written communication skills
- Computer literacy essential
- Exposure to Hospitality or gaming environment is desirable
- RSA qualification mandatory for Level 5 Sovereign Room Duties

**What can we offer you?**
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**About us**

The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always coming back for more.

**Our culture**

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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