Guest Support Officer

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As our **Guest Support Officer** reporting to the Safer Gambling Duty Manager you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safer Gaming team in Sydney on a full time or part time basis and contribute to fostering a safer gambling culture at The Star.

**A few of your responsibilities**
- Provide empathetic support to guests experiencing challenges related to gambling
- Promote safer gambling practices through proactive communication
- Collaborate with internal teams to enhance safety measures and awareness

**What we are looking for**
- Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, security, education
- Demonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy and supporting information as they relate to the company
- Ability to demonstrate problem solving skills and show innovative thinking

**About You**

As a** Guest Support Officer,**you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day and night). You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures.

Your role will be pivotal in shaping the success of Safer Gambling practices at The Star Sydney.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Discounted parking + other transport options (dependent on property)
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.