Customer Service Consultant

6 days ago

Sydney, Australia Impel Management Pty Ltd Full time

Our client is a globally renowned manufacturer known for its commitment to excellence, innovation, and cutting-edge technology. With a rich history spanning over a century, they have established themselves as a leader in the industry, providing high-quality products that offer superior performance, safety, and sustainability. Due to significant growth over the past six months, they require a customer service consultant to join the team. You would be reporting directly to the Customer Care Manager. **Responsibilities**: - Process customer orders accurately and efficiently within specified timeframes - Provide exceptional customer service by addressing inquiries, concerns, and complaints promptly and professionally - Collaborate closely with internal teams to ensure smooth order processing and timely delivery. - Maintain and update customer records, ensuring accuracy and completeness. - Assist customers with product information, availability, pricing, and order status - Utilise the Salesforece database to track, monitor, and report on order processing activities - Identify opportunities for process improvement and contribute to enhancing the overall customer experience **Requirements**: - Previous experience in a call centre or order processing role is essential - Exceptional customer service skills with a strong focus on problem-solving and conflict resolution - Excellent verbal and written communication skills - Ability to work effectively in a fast-paced environment and manage multiple priorities - Detail-oriented with strong organisational and time management skills - Proficient computer skills and experience with order management systems **Why join this company?** - You will have the opportunity to work with a diverse and talented team in a collaborative and supportive environment. - Competitive salary and benefits package. - Career growth and development opportunities within a multinational organisation. - Be a part of a company that values innovation, sustainability, and customer satisfaction. **How to Apply**: If you are a highly motivated individual with a passion for delivering outstanding customer service, please send through your updated resume via the "Apply" option on this page.

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