Customer Service Consultant

22 hours ago

Sydney, Australia Impel Management Pty Ltd Full time

Customer service consultant for a leading financial services company - Full time permanent opportunity based in Sydney CBD - Monday - Friday working hours. Flexible working on offer Our client is a leading financial services company based in Sydney. They are seeking a highly motivated and customer-focused individual to join the team as a Customer Service Consultant. This role entails interacting with financial advisors and addressing general inquiries, making it an excellent opportunity to gain exposure to the financial industry. **Responsibilities**: - Assist financial advisors with general queries, product information, and account-related matters - Ensure accurate and timely resolution of customer inquiries, issues, and complaints - Maintain a comprehensive understanding of company products, procedures, services, and policies - Collaborate with internal teams to escalate complex queries and resolve customer issues promptly - Keep accurate records of all customer interactions and transactions in the company's CRM system - Identify opportunities for process improvements and provide suggestions to enhance overall customer experience **Requirements**: - Minimum of 12 months of previous experience working in a call centre environment, preferably within the financial services industry - Excellent verbal and written communication skills with a strong command of the English language - Exceptional customer service skills and the ability to empathise and build rapport with clients - Strong problem-solving abilities to address customer concerns effectively - Sound knowledge of financial products, services, and industry regulations (previous experience in a similar role is advantageous) - Ability to multitask and handle high call volumes while maintaining attention to detail and accuracy - Strong organisational skills and the ability to work well in a team-oriented environment If you feel you have the experience to match this description, send through a copy of your up to date resume via the **"Apply"** option on this page.

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