Airline Customer Service Consultant

4 days ago

Pyrmont, Australia Bluelink International Australia Pty Ltd Full time

**Bluelink, L'art de la Relation.**

Bluelink - Air France KLM contact centre subsidiary are responsible to provide service on behalf of the prestigious airlines group Air France-KLM. With teams spreading from Europe to Australia, the Americas to Africa it has over 2000 employees servicing in 30 different languages.

We believe in the value of relationships and the power of emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.

Join BlueLink on its mission to redefine customer relationships and enjoy an environment that will empower you to grow to another level.

**The Role**

Air France-KLM has the most extensive route network between Europe and the rest of the world. Air France-KLM operates up to 2,300 daily flights and its Flying Blue frequent flyer programme is one of the leaders in Europe with over 15 million active members.

**Who are we looking for?**
- You are passionate helping and delighting your customers
- You are fluent in one of the languages of **French**, **Korean **or **Japanese** (both written and spoken)
- PC literate, Office 365, (Salesforce CRM experience is a plus)
- Flexibility on roster work including weekends (Monday to Friday between 8am-9pm, weekend between 10am-7:30pm)
- Organised, flexible, collaborative, adaptable to change, and able to multi-task in a fast-paced and diverse environment
- MUST have unrestricted working rights,
- Working Holiday Visas are accepted.

**So why join BlueLink?**
- Hybrid work available following training period (2-3 months)
- Recognized and rewarded with a monthly bonus
- Retention bonuses to recognize length of service ($1,100 end of first year)
- Paid day off for your Birthday
- Staff travel benefit and discount (T&C applies),
- Great opportunity to kick-start your career representing well-known brands
- Full comprehensive training program
- Be part of our multicultural team in a fun, supportive environment
- Located in Pyrmont (Darling Harbour), a 5 minute walk from City Centre and access via Lightrail

**Job Types**: Full-time, Fixed term, Casual, Contract

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Rotating roster
- Shift work

Supplemental pay types:

- Monthly bonus
- Penalty rates
- Performance bonus
- Retention bonus

Application Question(s):

- What is your current notice period?
- What other languages do you speak at a bilingual or native level?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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