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Professional Services Consultant
2 weeks ago
Do you have experience working in Property Trusts, Managed Funds and Superannuation industries?
As a Professional Services Consultant, you will play a lead role in the successful implementation of Thomson Reuters ONESOURCE Trusts software for new clients across the Property Trusts, Managed Funds and Superannuation industries. You will work closely with the client to ensure expectations and requirements are met, deliver according to a project timeline, and escalate any issues as appropriate. In addition to new client implementations, you will assist existing clients with the delivery of consulting engagements, training and other services centered around the ONESOURCE Trusts software suite.
**About the Role**
In this opportunity as Professional Services Consultant, you will:
- Lead and deliver ONESOURCE Trusts software implementations and consulting assignments in accordance with internal Delivery guidelines
- Facilitate ONESOURCE Trusts face to face and online training sessions
- Contribute to the customer account management for assigned customer portfolio
- Understanding customer needs and the tax & accounting environment, specifically the Property Trusts, Managed Funds and Superannuation industries
- Act as an escalation point and escalate to others as appropriate
- Proactively explore opportunities to improve customer service as well as seek and leverage new consulting and sales opportunities to grow revenue
- Work with the Customer Relationship Management and Product Teams to manage and maintain customer accounts
**About You**
You’re a fit for the role of Professional Services Consultant if your background includes:
- 2-4 years’ experience working in the Property Trusts, Managed Funds and/or Superannuation industries
- Relevant tertiary qualification or commensurate practical experience. Other professional accreditation (e.g. CA, CPA) highly desirable
- Familiarization with the ONESOURCE product suite, such as ONESOURCE Trusts highly desirable
- Comfortable with IT / software principles
- Excellent Microsoft office skills
- Strong analytical and problem-solving skills
- Excellent presentation, interpersonal and communication skills (both verbal and written)
- Ability to work in a face paced, team oriented environment
- Attention to detail
- Strong time management
**What’s in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- ** Hybrid Work Model**: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
- ** Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
LI-LK1
- Under the Thomson Reuters Australia COVID-19 Vaccination Policy all Australian-based new employees must be fully vaccinated by having received an acceptable course of COVID-19 vaccination as defined by the Australian Technical Advisory Group on Immunisation (ATAGI) as a condition of employment._
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