Airline Customer Service Centre

9 hours ago

Pyrmont, New South Wales, Australia Bluelink International Australia Pty Ltd Full time $60,000 - $90,000 per year

Bluelink, L'art de la Relation.

Bluelink is the contact centre subsidiary of the prestigious Air France-KLM Group, delivering exceptional customer service across the globe. With over 2,000 employees operating in 30 languages from Europe to Australia, the Americas to Africa, we are proud to represent the elegance and excellence of Air France-KLM.

At Bluelink, we believe in the art of human connection. Our team members embody empathy, professionalism, and a customer-first mindset—creating meaningful relationships that go beyond transactions.

We're on a mission to redefine customer relationships through emotional intelligence and cultural fluency. If you're passionate about delivering service that resonates across languages and borders, join us and grow in an environment that celebrates diversity, development, and excellence.

The Role

Air France-KLM has the most extensive route network between Europe and the rest of the world. Air France-KLM operates up to 2,300 daily flights and its Flying Blue frequent flyer programme is one of the leaders in Europe with close to 30 million active members.

You will support customers through every step of their journey when travelling with Air France-KLM. You will be making reservations, answering questions, providing after sales service and support for members of the loyalty program, Flying Blue. As a leading airline, loyalty program the service you provide to their most valued customers is key to their success.  You will also be key in supporting customers after travel supporting them through any challenges they may have faced on their journey. You will provide excellent service to its customers via multiple channels via the phone, email, chat and social networks.

Who are we looking for?

  • You are passionate about helping and delighting your customers
  • You are fluent in Japanese or Korean or French or Thai (both written and spoken)
  • PC literate, Office 365, (Salesforce CRM experience is a plus)
  • Flexible roster including weekends with penalty rates (Operating hours 8am-9pm)
  • Organised, flexible, collaborative, adaptable to change, and able to multi-task in a fast-paced and diverse environment
  • Student Visa's may apply - requirement to complete 3-4 weeks full time training
  • We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join Bluelink.

So why join BlueLink?

  • Be part of a multicultural team that values emotional intelligence and human connection
  • Access training and development opportunities to grow your career
  • Work in a dynamic environment that supports flexibility and inclusion
  • Represent a prestigious global brand with a legacy of excellence

Additional Benefits

  • Access to Work From Home with our Flexible Hybrid work option available following training period (2-3 months)
  • Recognized and rewarded with a monthly bonus
  • Retention bonuses to recognize length of service ($1,100 end of first year)
  • Paid day off for your Birthday
  • Access to discounted shopping vouchers and cashback
  • Staff travel benefit and discount (T&C applies),
  • Located in Pyrmont (Darling Harbour), a 15-minute walk from City Centre via Town Hall and 5-minute access via Lightrail

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