Administrative Assistant, Visitor Experiences

**Job no**: 493762
**Work type**: Variable time fixed-term
**Location**: Melbourne - CBD
**Categories**: Administration & Office Support, Customer Service
- 12 month parental leave cover, training provided
- Recruitment will involve an interview and mock administration exercise
- Experience with HumanForce software (desirable)

**About the Role**

In the role, you will work collaboratively to support the Resourcing Team to achieve common goals and exceptional service, including; rostering resources, communicating rosters to teams, providing payroll with timely and accurate information, and provide administrative support, including resource reporting and analytics.

**Variable-time fixed term position, approx. 22.8 hours per week. Salary Band 2.2, $66,770.00** per annum (pro-rata) plus 11.5% superannuation.**

**About You**

As an experienced administration professional, you will bring:

- Experience in a fast paced environment (essential)
- Experience in rostering large pools of staff in an environment of changing requirements (desirable)
- Experience with HumanForce software (desirable)
- Previous exposure to interpreting complex awards and Enterprise Agreements
- Proven ability to establish and maintain excellent communication and relationship with internal and external stakeholders
- Ability to work under pressure and deliver results within agreed timeframes
- High level of attention to detail
- Strict adherence to the conflict of interest policy is required
- Excellent planning and organisational skills

**About the Team**

The Ticketing & Visitor Experience team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**
- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.
- At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are _**_not_**_ stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed._
- If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter._

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

**Advertised**: 11 Oct 2024 AUS Eastern Daylight Time
**Applications close**: 20 Oct 2024 AUS Eastern Daylight Time