Front Office Attendant

2 days ago

Yarra Glen, Australia Balgownie Estate Full time

**The Role**:
We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by:

- Providing exceptional service to our guests
- Presenting a welcoming and professional front for the organisation
- Seeing opportunities for creative problem solving to enhance customer experiences
- Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
- Contacting housekeeping or maintenance staff when residents/guests report issues
- Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
- Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
- Performing all tasks with care and thoroughness

**The Benefits**:

- Internal development opportunities to grow within the business.
- Up to 50% off wine, food, accommodation, and spa treatments.
- Excellent workplace wellbeing & recognition program.
- Employee Assistance Program (EAP).
- Free on-site parking.
- Uniform provided.

**About You**:

- Previous guest/customer relations experience
- Strong interpersonal skills, including empathy, effective communication, and active listening
- Comfortable and confident to work autonomously
- Accuracy with figures and a keen 'eye for detail'
- Problem solving skills, such as creativity and critical thinking
- Proficient with OPERA is desirable
- A qualification in Tourism and Hospitality is desirable
- Previous experience in a similar role
- Exceptional organisational skills and high attention to detail
- A valid Victorian RSA
- Food Handlers certificate
- The ability to quickly build rapport with guests and your team
- Be available for a range of shifts including nights & weekends
- Have a reliable car to drive to and from Yarra Glen
- Full working rights in Australia.

**About Us**:
Balgownie Estate Yarra Valley is a 4.5 star Estate boasting 70 hotel rooms, day spa, conference & events centre and BRAND NEW RESTAURANT & CELLAR DOOR.
- TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year
- Located 1 hour from Melbourne CDB & just 30 minutes from Ringwood, Eltham, Bayswater & Kinglake
- Beautiful vineyard views
- Cellar Door open daily

**APPLY NOW** by submitting your resume and cover letter with your availability and experience.

**Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.**

**Job Type**: Casual

**Salary**: $31.09 - $62.18 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates
- Tips

Ability to commute/relocate:

- Yarra Glen, VIC 3775: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- RSA certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Copy of Front Office Attendant

    2 weeks ago

    Yarra Glen, Victoria, Australia Balgownie Estate Full time $60,000 - $80,000 per year

    Balgownie Estate is a stunning 4.5-star winery resort in the heart of the Yarra Valley, offering luxurious accommodation, fine dining, spa experiences, and award-winning wine. We believe every guest experience should be memorable and we're on the lookout for a passionate and professional Front Office Attendant to help bring this vision to life. This is more...

  • Assistant Front Office Manager

    1 week ago

    Yarra Glen, Australia Balgownie Estate Full time

    Balgownie Estate is a stunning 4.5-star winery resort in the heart of the Yarra Valley, offering luxurious accommodation, fine dining, spa experiences, and award-winning wine. We believe that every guest experience should be memorable, and we’re on the lookout for an exceptional Assistant Front Office Manager to help us bring this vision to life! Situated...

  • Front Office Assistant Manager

    1 week ago

    South Yarra, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be...

  • Front Office Supervisor

    1 week ago

    South Yarra, Australia VIC Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Guest Service Agent/front Office Reception

    6 days ago

    South Yarra, Australia VIC Full time

    **What **you'll** get...** - Be a part of **Front Office Team** that is going to ROCK Melbourne's world - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...

  • Front Office and Guest Relations

    1 week ago

    South Yarra, Victoria, Australia United Places Botanic Gardens Full time $60,000 - $80,000 per year

    Join us at United Places Hotel Botanic Gardens, we are a design-led boutique hotel overlooking Melbourne's Royal Botanic Gardens. With luxury curated suites and a focus on genuine, personal service, we offer our guests an intimate, highly tailored stay in the heart of South Yarra.The RoleWe're looking for a capable, guest-focused Front Office and Guest...

  • Front Office and Guest Relations

    1 week ago

    South Yarra, Australia United Places Botanic Gardens Full time

    United Places Botanic Gardens pioneers a new level of luxury travel. The hotel is situated in the centre of South Yarra, opposite the lush parklands of Melbourne's Royal Botanic Gardens. We are dedicated to making each guest's stay unique, and have created a place where innovative architecture, interiors and design are complemented by the most luxurious of...

  • Front of House Officer

    1 week ago

    Yarra Valley & High Country, Australia Yarra Ranges Council Full time $37,000 - $78,000 per year

    About the roleWe have an exciting opportunity within the Yarra Ranges Customer Experience team, suited to an adaptable and bubbly individual.We are looking for someone with a strong customer focus and work ethic to join our team providing services to all internal and external customers.With a variety of working locations, we seek an individual who is...

  • Front Desk Receptionist

    1 week ago

    Glen Iris, Australia JT Consulting Engineers Full time

    **The role on offer** We currently have a part-time position available for an exceptional Front Desk Receptionist who will represent JT Consulting Engineers in a professional and enthusiastic manner. **Roles and Responsibility** - Telephone - answer & distribute calls - Stationery - maintain stock levels - order & receive - Presentation - Maintain...

  • Events and Sales Coordinator Part Time

    1 week ago

    Yarra Glen, Victoria, Australia Balgownie Estate Full time $45,000 - $60,000 per year

    Balgownie Estate is an award-winning property in the Yarra Valley, offering an array of event spaces and experiences. From private functions and multiday conferences to weddings and gala dinners, our property can cater for a variety of client needs. We are searching for an enthusiasticSales & Events Coordinatorto manage the coordination of weddings,...