Front Office and Guest Relations

4 days ago

South Yarra, Australia United Places Hotel Botanic Gardens Full time

Join us at United Places Hotel Botanic Gardens, we are a design-led boutique hotel overlooking Melbourne’s Royal Botanic Gardens. With luxury curated suites and a focus on genuine, personal service, we offer our guests an intimate, highly tailored stay in the heart of South Yarra.

**The Role**

We’re looking for a capable, guest-focused Front Office and Guest Relation Agent to create unforgettable experiences. Reporting directly to our Hotel Duty Manager and working closely with our team, you’ll be part of a small but passionate team that values attention to detail, initiative, and authentic hospitality.

You’ll be trusted to run shifts with autonomy, solve problems with care, and support the team in delivering a seamless service that leaves a lasting impression.

**Your Responsibilities**
- Oversee day-to-day operations during your shifts
- Support team members across departments (front office, housekeeping, F&B)
- Ensure every guest feels welcomed, recognised and well looked after
- Respond to any guest needs and feedback with empathy and professionalism
- Uphold operational excellence, presentation standards and brand values

**What You’ll Bring**
- Previous experience in hotels or high-end hospitality
- A genuine passion for guest service and boutique hotel environments
- Composure in the face of problem-solving
- A strong sense of initiative, with a hand-on and can-do approach.
- Strong communication and time management skills
- Confidence working both independently and as part of a tight-knit team
- Familiarity with hotel systems (RMS a plus)
- **Bonus**: strong local knowledge of Melbourne’s culture, food and design scene

**Why Join Us?**
- Work in a beautifully designed, intimate hotel environment
- Be part of a collaborative and supportive team
- Autonomy and opportunity to make a meaningful impact
- Competitive salary and opportunities to grow within and with the business.

**Job Type**: Casual

Pay: From $31.00 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Ability to commute/relocate:

- South Yarra VIC 3141: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel Reception: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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