Support Services Officer

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work with a leading purpose driven, community-based organisation?
SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.
About the Team
SSI was chosen as one of six organisations for The Home Care Workforce Support Program. Funded by the Australian Department of Health, the program is helping senior Australians to remain at home by growing the personal care workforce. SSI is delivering the program in NSW and the ACT with support from member organisations.

**We are helping to develop and enhance aged care by**:

- highlighting the aged care industry as a rewarding and diverse long-term career path.
- promoting training and support opportunities for new recruits and others who wish to upskill.
- supporting new recruits to navigate and access training opportunities.
- providing virtual mentoring and career guidance support to students undertaking training
- linking trained personal carers to job vacancies in the home and community care sector.
- providing advice and training to the aged care industry on recruitment strategies and how to maintain a diverse workforce.

**About the role**:
Reporting to the Support Services Coordinator, this role is responsible for the support of the major Home Care Workforce Support Program initiatives. This role is based in the Business Development function and will work across a range of operational functions including Support Services, Business Development, Community and Stakeholder Engagement teams, Registered Training Organisation teams, Marketing teams, and liaises with Business Partners, Legal services, including events.
The position supports a broad range of activities and requires capabilities across relationship management, stakeholder engagement, writing and presentation skills, influencing skills, communication skills and external promotions.

**Responsibilities**:

- Support the activity of the Business Relationship Leads to link organisations with high-quality talent and together build the capacity of the at-home aged care workforce.
- In conjunction with Business Relationship Leads, assist to promote HCWSP and help to network with businesses, business groups and the broader sector and community.
- Plan and deliver client-focused activities including workshops, events, conferences and social functions.
- Assist with research and data collection to inform Business Relationship Leads work to support HCPs in recruitment and retention of a diverse workforce.
- Assist with administration where required, including reporting.
- Attend meetings and functions as delegated.

Other duties as directed from time to time within your skills range and capacity.
Essential Criteria
- Proven experience identifying emerging issues, opportunities, to show initiative.
- High level interpersonal skills.
- Ability to set priorities, plan, meet deadlines and manage time effectively.
- Good problem-solving skills
- Effective organisational and planning skills
- Excellent written and verbal communication skills
- Strong customer service orientation
- Team player with a willingness to work autonomously.

**Desirable**:

- Experience using Salesforce

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our i