Duty Manager

7 days ago

East Melbourne, Australia PULLMAN Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

As a Duty Manager, you will complete the following tasks (but not limited to):

- Support the Front Office Manager in the daily management of the Front Office department.
- Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
- Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
- Deal effectively with guest complaints and feedback in an efficient and professional manner
- Implementing strategies to increase productivity and morale.
- You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
- Promoting the Accor Live Limitless Loyalty Program.
- Ability to work a flexible 7-day roster including AM, PM and night shifts as required.

**Qualifications**
- C Class Manual Driver’s License (preferred).
- Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
- RSA Certificate (required).
- Well-developed problem solving and analytical skills.
- Exceptional customer service skills and the ability to motivate team members.
- Time management skills with the ability to multi-task.
- Opera experience desirable.
- Ability to work across a 7-day roster.
- Flexibility to work overnights.

**Additional Information**:

- The Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:_
- _ Ongoing Career and Professional Development Opportunities_
- _ A Rewarding Work Environment_
- _ Global Discounts on Hotel Accommodation & Food and Beverage_

**_ Click 'Apply' today to begin your journey with Accor Hotels._

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