Theatre Services Attendant

Provide a high level of service - either as a Bar Attendant; Usher or Box Office Attendant
for the operation of the Blue Mountains Theatre and Community Hub.

**RELATIONSHIPS
**Reports to **_(Position Title)_**:Venue & Theatre Services Assistant

**Report to **_(Position Number)_**:
**Staff Responsibility**:Nil

**Key Internal Relationships**:Blue Mountains Theatre & Community Hub team

**Key External Relationships**:Patrons attending performances and events

**KEY RESPONSIBILITIES**

**Bar Attendant**
- Provide efficient bar service during performance times
- Ensure that the Bar service operates according to RSA / Plan of Management
- Ensure bar is kept clean and stock is maintained and well presented.
- Ensure that pre and post event stocktaking is completed according to procedure
- Ensure that end of shift banking / reconciliation processes are followed

**Ushering**
- Assist patrons with finding the precise location of their seats according to their ticket

information.
- Acting responsibly and according to procedure in responding to emergency situations

such as building evacuations, first aid incidents or disturbances.

**Box Office Attendant**
- Provide high level customer service of Box Office ticket sales over the counter or

telephone
- Assist with general / venue hire enquiries
- Ensure Box Office is kept clean and brochure stock is maintained.

**Other duties**
- Assist in maintaining the clean and tidy presentation of the facility’s public spaces.
- Assist with occasional room setups as required
- Have a clear understanding of emergency procedures to assist with evacuations

**Guiding Principles **_(mandatory section do not delete)- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus
- We are service focused & we continuously improve service provision and provide

excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and

culture
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

**Workplace Health & Safety **_(mandatory section do not delete) _

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

This position will interact with a diverse range of patrons attending events at the Theatre.
In all aspects of this position, it will require face to face communication and patrons will
expect a high level of service that is pleasant and efficient as part of their experience. The

Bar will require efficient service, particularly at peak periods in a noisy environment. Box
Office duties will require efficient, courteous and informed customer service. Ushers will
be expected to present a confident and efficient demeanor to be able to quickly assist
patrons to locate their respective seats and to attend discreetly to patron needs and issues
throughout performances.

**JUDGEMENT & PROBLEM SOLVING**

There are set procedures for each aspect of this role that must be adhered to ensure a
consistent, high level customer service to patrons.

If attending the Bar, the most important aspect of this role is to not only be able to work
well under pressure, but also be able to ensure that RSA (Responsible Service of Alcohol)
obligations are met. The facility’s Plan of Management must be adhered to, and any issues
are to be raised with the Duty Manager on premise at the time. To be able to perform
quick, correct calculations and transactions are essential aspects of this role.

The Box Office will requir