Assistant Client Care Manager

Collaborative, supportive & progressive environment
- Permanent part time hours to balance work/life
- Career progression opportunities - grow with us

**About Perth Vet Emergency (PVE)**

Perth Vet Emergency (PVE) is a fast-paced, progressive and well renowned after hours emergency service with 2 locations in Cannington and Yokine. We are a trusted leader in Emergency and Critical Care for small animals and our vision is to set the highest possible standard for ECC medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses, and Veterinarians. With a highly regarded reputation in the Vet community, our approachable & supportive leadership teams strive to promote not only gold standards of care for our patients but also for our staff.

**About Animal Emergency Australia (AEA)**

For our clients, employee ownership translates to a level of care that goes beyond professional duty. When clients entrust us with the well-being of their pets, they can rest assured that our commitment to excellence is driven by those who care most: the professionals who own and operate our practices. Every member of our team is passionate about making a difference in the lives of animals, driven by a genuine love for the work they do.

As a veterinary professional, you understand the difference that meaningful ownership can make. At Animal Emergency Australia, our model allows us to reinvest profits into our facilities, professional development, and enhanced patient care, without being beholden to external shareholders. This autonomy enables us to focus solely on veterinary excellence and continuously refine our systems, processes, and training for incremental improvements in patient outcomes.

When you collaborate with us, you’re not engaging with a corporate entity. Instead, you are partnering with the very owners of the practice — veterinary professionals who are invested both personally and professionally in delivering the best possible care. Our values and decisions come from those directly involved in the care of patients, ensuring that clinical integrity and compassionate service are always our top priorities.

Our employee-ownership model gives every team member a voice in shaping how we operate, from clinical decisions to business strategies. It fosters an environment where veterinary professionals can take ownership of their work, contribute to the organisation’s direction, and be recognized for their impact on both business performance and patient care.

**ABOUT THE ROLE**

We are seeking an adaptable and passionate Assistant Client Care Manager for our YOKINE hospital. You will be responsible for assisting the Client Care Manager in leading the client care team.

**This is a Permanent part time role with 30hrs per week.**
**The shift hours are 6am - 12pm Monday - Friday.**

**ABOUT YOU**

As an integral part of the Client Care team and the assistant client care manager, you will be able to:

- Complete full front desk reception duties
- Triage (preferred but not essential, training provided)
- Promote high standards of client and patient care every day
- Provide support to our frontline teams so they can be their best
- Provide support, development & encouragement to the CCR team
- Provide training, council & induction for new team members
- Promote strong relationships with referring vet clinics
- Liaise and foster strong relationships within the leadership team
- Assist the Client Care Manager with rosters and managing shift swaps/sick covers
- Work with the greater management team on CCR projects to support ongoing development
- Proactively contribute as part of the Leadership Team in business strategic planning and execution to aim high and achieve extraordinary things.

**Paws & Perks**
- Australia’s largest employee-owned veterinary group
- Fitness passport
- Pet well-being discounts
- Remuneration that reflects your experience and skills
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- Refer a Friend Program & Rewards
- 17.5% Annual Leave Loading for all permanent staff
- Further education & career planning benefits
- The opportunity to transfer across the company to fulfill your further career aspirations (We promote and recruit from within)
- Opportunities for additional training in Leadership, Specialisation and Management
- Fully stocked snack cupboards and regular food deliveries
- Make a difference in the lives of Animals across Australia
- Ubers from and back to work for any longer shift durations
- Company equity (own a part of AEA’s success)

Reporting to our Client Care Manager, the Assistant Client Care Manager will have their opportunity to make their mark on not only PVE's client experience but also the client care strategy as a whole.