Customer Care Representative

2 weeks ago

East Toowoomba, Australia National Grower Register Pty Ltd Full time

The National Grower Register (NGR) is currently seeking a passionate individual to join our Customer Care Team as a Customer Care Representative. As a Customer Care Representative, you will play a vital role in providing exceptional support and service to our valued customers. Join our highly efficient and nimble organisation that is dedicated to delivering unparalleled value while fostering a small, focused, and collaborative environment focused on being agile and delivering market-leading solutions for the Australian Agricultural industry.

**About NGR**:
NGR has been a cornerstone of the Agricultural Industry since 2002, facilitating seamless data sharing and secure data management for businesses Australia-wide. We are continuously adapting to the changing requirements of our users and market forces, always remaining true to our core focus of streamlining processes through the one-time entry for multiple-time usage of data to drive industry-wide success.

We take pride in our systems, processes, and procedures that have been honed through years of collaborative effort and daily use. We offer comprehensive on-site training to all our staff members, with a hands-on leadership team that is involved and accessible for support and guidance. Our team are invested in both the success of the business and the growth of each individual within it.

By joining our Customer Care Team, which serves as the engine room of the organisation, you will become part of a friendly, close-knit team that works together to continuously enhance the customer experience through process improvements, technological advancements, and knowledge sharing. At NGR, we believe in supporting our people and offer a range of staff benefits, flexibility and personal development pathways to enrich your professional journey.

**About the Role**:
We are seeking an enthusiastic individual who thrives in an office environment and is skilled in providing top-quality customer service. As a Customer Care Representative, you will provide support that empowers our customers to effectively manage their accounts. Your primary responsibility will be to ensure that our customers maintain current, active, and accurate records in the system, enabling the industry to have confidence in the reliability of this information for contact and payment purposes. We prioritise security and privacy in all our operations and comprehensive training will be provided, along with ongoing support and guidance.

This role offers a standard professional business day on a rotating roster between 8 am and 5 pm, Monday to Friday, with occasional opportunities to work on weekends or public holidays, depending on the time of year.

**Salary**: $25.00 - $30.00 per hour

Schedule:

- Day shift

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Customer Service via a Call Centre: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in East Toowoomba, QLD 4350

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