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Software Support Technician
3 weeks ago
**_About Point of Rental..._**
We are a fast growing and award-winning global company built on exceptional
customer service. Service that goes beyond doing what is necessary for a customer,
to truly caring about them and their business. We recognize no matter how great our
software is, or how many awards we win, our business depends on how well we care
for our customers.
**_About the Role..._**
As a front line customer support provider, you will manage software desk support for our many customers in the hire and rental industry. You will shine as a critical part of our customers’ experience. Your support skills, demeanor, positive attitude and commitment to quality will ensure that our customers continue to rave about us.
**_Experience & Qualifications:_**
- Excellent communication skills are essential
- You must be an exceptional customer service provider and have a genuine desire to help people
- Experience in the hire and rental industry is preferred.
- Proficiency in the use of hire or rental software such as Point of Rental or Syrinx will be very highly regarded. Alternatively, you must have demonstrated success using or supporting other products in a related industry
**_ In this role, you’ll get to:_**
- Monitor the support queue
- Test software issues by reviewing settings, data, etc.
- Troubleshoot errors by documenting steps to reproduce issues, research possible causes, and review likely solutions
- Escalate more difficult cases to Tier 2 support
- Route customer requests to the appropriate internal teams.
**_ Compensation & Development:_**
Salary based on qualification, experience, and background. Comprehensive training
provided. We provide a work environment with supportive, talented people who will
help you become the best you can be and we’re a company that really believes in
long term career development (our CEO started here as a developer). This position
provides a pathway to grow into training, consulting and implementation work for the
**_NOTE: This is a full-time, salary position. You must be an Australian Citizen or_**
**_Australian Permanent Resident to be considered for this role._
