IT Operations Specialist

**About us**

Founded in 2017, Q-CTRL has grown to become the global leader in quantum. We’re using control to solve the hardest problems facing quantum technology, improving hardware performance and accelerating pathways to useful quantum computers and other technologies. As a product-led company, we bring together diverse teams such as product, design, engineering and research to help achieve our mission of making quantum technology useful. Join us to help shape the quantum future.

**As one of the fastest growing companies in the quantum sector, we’ve had a number of key milestones**:

- In November 2023, we announced an industry-first partnership with IBM Quantum Services, natively integrating our performance management software with all IBM quantum computers. Building off of this relationship, in September 2024 we started offering two services via IBM’s new Qiskit Functions Catalog as an inaugural partner.
- Designed and moved our Global HQ offices and lab space into the first purpose-built (and award winning) commercial and research facility for a quantum technology company in Australia.
- Continued to deliver real world outcomes across the quantum sectors, with our work with Australian Defence on software-ruggedized quantum sensing for navigation without GPS, as featured in the New York Times.
- In October 2024, we announced our record breaking expansion of our Series B funding round to USD $113M, with $59M USD of new capital.
- Grew our global presence to include Los Angeles, Berlin, and Oxford - as well as the recently announced office in San Francisco.

From educating the workforce on how quantum computing works, to building the next generation of quantum sensors, to delivering massive performance gains for end-users, it all starts with hiring the right talent. If you want to help us build the Quantum future, read on.

**About the team**

Our Business Operations team is the heartbeat of the company. We build the systems, processes, and insights that keep everything humming. We thrive on solving complexity with simplicity and unlocking efficiencies so every team can scale ahead of our growth.

The IT Operations Specialist role will have broad responsibilities across our global footprint to maintain security and compliance, drive scalability and interoperability, and maximize resilience across our hardware and software systems. You’ll partner with teams throughout the company to make IT a driver of productivity, not a blocker. We are looking for someone who will not follow standard IT dogma, but be operationally driven to find creative solutions that work for Q-CTRL.

**What you'll be doing**:
- Taking stock of what exists today (including the tech debt we’ve been living with) and designing a pragmatic roadmap forward.
- Managing our global endpoint fleet, ensuring compliance and the provisioning and de-provisioning of assets.
- Maintaining our IT hardware infrastructure (both cloud-based and on-prem) and cloud based services.
- Managing identity and access management (IAM) across our IT assets.
- Responding to, triaging, and executing helpdesk requests from staff.
- Working with our IT vendors to assess services, manage engagements, and plan improvements.
- Providing day-to-day training, support, and maintenance across our IT assets.
- Other duties within the Employee's skills and experience, or with reasonable training.

**Ideally you'll have**:
- Experience as a Google Workspace administrator (essential).
- Strong experience in identity and access management (IAM) principles, including user provisioning and permission hygiene.
- Information technology service management (ITSM) experience to manage our service desk request process.
- Experience with inventory management for IT resources.
- Experience managing MacOS, Windows, and Linux endpoints via a mobile device management (MDM) system (i.e. Kandji).
- Ability to maintain a compliant bring your own device (BYOD) program.
- Experience implementing policies and tools to ensure cyber and information security compliance and data loss prevention (DLP) approaches.
- Ability to maintain a VPN system.
- Strong communication skills with the ability to modulate messaging across all levels and functions within the company.
- Creativity to solve the complex and evolving challenges of a growing business.
- A startup swagger (we move fast).

**It would be fantastic if you have these skills/experience**:
- Experiencing working in an ISO27001 compliant environment.
- Experience navigating compliance with global export control regimes.
- Familiarity with Jira Service Management (JSM).
- Experience with Azure cloud management.

**Why Q-CTRL?**

**Flexibility**: We embrace workplace flexibility so you worry more about your impact vs a rigid work schedule.

**Attractive salary**: You’ll get to have the start-up impact without the start-up wages.

**Equity**: We want people to have a sense of ownership in what they do and offer the potential for equity share and ann