Front of House Manager

We are currently seeking a customer experience champion to join our Management as Front of House Manager. This role is beyond a standard Reception role and involves team management. You will be responsible for ensuring the reception and cafe teams present excellent first impressions and provide first-class customer service to all customers visiting or calling the showroom.

**Your duties will include but not be limited to -**
- Supervising and providing leadership and direction to front-of-house and café employees
- Delivering exceptional customer experience to all visitors and calling customers
- Oversee Front of House rostering, training, performance, and training plans and assist with recruitment as needed
- Manage the Front of House team with a positive team spirit and identify areas for development
- Manage escalated customer queries, coverage for break times & leave and perform reception duties as needed
- Manage the Customer lounge, café inventory and stock procurement
- Perform general clerical and administrative duties for both the Front of House team and other departments to ensure customer satisfaction

**About you**
- You will be mature-minded and will set a positive example for your team in every way
- Experience in reception, administrative or hospitality front-of-house roles required
- You will be a committed member of the team and a demonstrated organisational genius.
- You will be immaculately presented and have great communication skills.
- You have the confidence and credibility to liaise with management, staff, and a discerning customer base.
- You will be proactive and efficient and seek excellence in all that you do.
- You will preferably have experience with team leadership or supervision.

**What’s in it for you?**
- Parking available on site
- Growth and Development opportunities
- Staff events, team functions and lunches
- Free Barista made coffee - all you can drink
- Discounted health insurance
- Discounts and Vehicle purchase programs available to all staff
- A positive and friendly workplace that encourages happiness

**WORKING AT TERRY SHIELDS TOYOTA**:
**Take a look at what it's like to work with us, what we stand for and the opportunities and benefits available to employees.**:
**Apprentice and Trainee Programmes**:
**Our Apprentice and Trainee Program covers our technical area, to our Sales, Service and Parts Departments.**
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**Contact Us to make an Apprentice or Trainee enquiry.**:
FIND OUT MORE

**Work Experience**:
**We understand the importance of experiencing work before deciding on a job career, or tertiary education decision.**
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**Contact us to make a work experience enquiry.**:
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**Career Development**:
**We are here to help all employees reach their full potential and build a career and future with us. We will focus on your needs for growth and development, alongside your drive and motivation, and our talent management strategy.**
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**We will provide you with the encouragement, opportunities, and all the tools you need to succeed. The rest is up to you**:
**Employee Benefits**:
**Financial Security**:
We do this through competitive fixed and variable remuneration, SGC superannuation, and numerous additional company provided benefits, offering an attractive remuneration package.

**myToyota Super**

Toyota Super is a strong superannuation fund that has been operating for over 20 years. It is a fund run by members for members. Now, all Toyota Dealer network employees and partners can become a member and enjoy low fees, competitive investment returns and insurance protection for you and your family.

**Recognition**:
Recognition of performance is designed to recognise the great work of our employees. Great performance each and every day improves our company, provides a great customer experience, and the enhances the enjoyment of your work day. Recognition is both formal or informal and recognises both employee behaviour and performance. Both are equally important to us.

**Reward for Performance**:
Our remuneration is developed to compensate and reward great performance. It may be made up of fixed or variable remuneration that is set by legislation or the company.

When rewarding performance, the performance level and behaviours demonstrated by employees that are consistent with Toyota values are those that make up great performance.

**Health & Wellbeing**:
We are a people centric business so much of what and how we do what we do has a supportive and caring approach, much like family. We have many health and wellbeing practices to encourage healthy lifestyle choices, for example:

- Smoke Free Workplace
- Toyota myHealth & Wellbeing Programme

You and your family can access Medibank Private Health Insurance with a range of exclusive offers that provides you with flexibility with Extras and discounts on Insurance, travel, pet, and life covers.
- Voluntary Annual Flu Vaccination
- Company provided lunches to sit, chat, and unwind with fel