Venue Manager

1 day ago

Parramatta, Australia Ausphin Pty Ltd Full time

Our industry partner, **STEAKHOUSE PARRAMATTA PTY LTD**, is seeking a skilled and dedicated **Venue Manager** to lead their front-of-house operations. This role involves overseeing daily service, supervising and supporting staff, and ensuring guests enjoy a premium dining experience through excellent service standards and smooth operational management.

**Work Location**:311-313 Church Street, Parramatta New South Wales 2150

**Key Responsibilities**
- Plan, organise, and oversee daily front-of-house service operations.
- Supervise, train, and roster supervisors and wait staff to support efficient service delivery.
- Promote and monitor service standards to enhance customer satisfaction and guest loyalty.
- Act as the point of contact for escalated guest concerns and manage customer relations.
- Ensure compliance with occupational health and safety and service-related regulations.
- Liaise with the Bar Manager and kitchen leadership to coordinate seamless service between bar, dining room, and back-of-house operations.
- Implement and review procedures to improve efficiency, customer experience, and team performance.
- Monitor consumables relating to FOH service and ensure adequate stock levels.
- Provide operational reports to the General Manager on FOH performance, staffing, and customer feedback.

**Requirements**:

- Experience in front-of-house or hospitality management within a large restaurant or venue.
- Strong leadership and communication skills to manage supervisors and wait staff effectively.
- Demonstrated knowledge of service standards, guest relations, and OH&S compliance in hospitality.
- Ability to resolve customer issues professionally and enhance guest satisfaction.

Pay: $75,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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